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Control Room Operations Supervisor
2 months ago
Job Title: Operations Implementation Manager
Job Summary: We are seeking an experienced Operations Implementation Manager to join our team at ABBA Voyage. The successful candidate will be responsible for leading and managing a small team of Control Room Operations staff to ensure the effective daily delivery of Control Room operations.
Key Responsibilities:- Lead, manage and support a small team of Control Room Operations staff to ensure the effective daily delivery of Control Room operations, including fire-safety and security system provision.
- Collaborate with the wider Visitor Operations management team to ensure that all Control Room procedures related to the security of the Arena 24/7 are implemented and maintained effectively.
- Work closely with the Arena Duty Manager to manage the delivery of a safe and secure Arena and ensure that all audience security and safety checking procedures, before, during and after shows are followed effectively by the Control Room and wider Security team.
- Support the Security Operations Manager with the effective implementation of the Security Delivery Plan and identify opportunities for ongoing improvements that support an improved delivery of Control Room functions.
- Ensure that the Control Room remains effectively staffed at all times, working with our contractor to understand their deployment roster on a weekly basis.
- Collaborate with the Security Provider to undertake periodic performance reviews to ensure that staff feel supported and are performing to the best of their ability.
- Ensure that all staff performance management issues are reported to both the Security Operations Manager and the Security Provider to ensure that issues are dealt with effectively and in a timely fashion.
- Support the Security Operations Manager with the drafting of reports and other administrative tasks as requested.
- Have responsibility for certain budgets relevant to the Control Room, as directed by the Security Operations Manager.
- Ensure that all Control Room staff are effectively trained in the delivery of all Control Room based safety and security systems, including the Fire Panel and CCTV Camera operations.
- Collaborate with the Contract Security Provider to ensure that all training records and mandatory SIA licenses are effectively recorded and remain 'in-date' at all times.
- Ensure that all compliance procedures are followed by Control Room staff with regards to the use of CCTV Systems, including the recording and dissemination of footage and these activities remain within the provision of the General Data Protection Regulation (GDPR).
- Strong written and verbal communication skills, alongside the ability to use relevant computer software programmes to draft relevant departmental and incident reports in a timely fashion.
- Strong stakeholder skills with a view to adopt a 'partnership' approach with all third-party contract providers, encouraging a strong set of working relationships and a collaborative approach at all times.
- A strong understanding of the functions delivered by a Control Room and how those functions support the safety and security of an Arena environment.
- The ability to support the Security Operations Manager with managing agreed KPI's with the Security Contract Provider, to ensure an effective and compliant 24hr Control Room environment at all times.
- A strong understanding of relevant SIA licenses required to maintain compliance standards and relevant security legislation for a 24hr Security Control Room environment.
- Desirable: NVQ3 or equivalent work-related experience to effectively undertake the role of a Security Shift Leader.
- Competitive salary and bonus scheme.
- 6% matching pension contributions.
- 10 complimentary tickets to the show every year and discounted tickets and Oceanbird Lounge access.
- Health Care Cash Plan, EAP and retail discounts.
We strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law.
Be Your Best Statement:We want everyone to make the most of the opportunity to shine and showcase their talents, so we are happy to make adjustments in the recruitment process so you can be your best.
