Customer Service Advisor

2 months ago

Swindon, United Kingdom GL Assessment Full time

**Renaissance Global, are recruiting for a new exciting vacancy in our Customer Service team**

Reporting to the Customer Support Supervisor, you will be responsible for providing excellent levels of customer service whilst upholding the values of the Company.

**Company Description**

Renaissance® is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths.

Our software helps to enhance literacy and numeracy skills, support differentiated instruction, and personalise learning to optimise student development. Immediate feedback and detailed reporting equip teachers with the information needed to monitor progress and measure growth. In the UK and Ireland, almost 6,000 schools and more than 1.4 million students use Renaissance products. Worldwide, we support over 18 million students, operating in 96 countries.

We are looking for a Customer Support Representative to support our lively team. This role will work within a small department and focus on servicing and supporting our customers by answering queries and solving technical issues**.**

**Responsibilities**:

- To provide customers with guidance, assistance, and exceptional service and support at all times across a number of different methods.
- To work cross functionally with other teams to escalate and resolve issues where needed.
- Provide product walk throughs, resolve routine problems and communicate solutions or requested customer information. Follow up as necessary.
- Analyse customer needs and refer to other service or technical departments as needed.

**Skills Required**:

- Create and maintain customer logs on CRM
- Ensure adherence to company Data Protection standards at all times
- Take ownership of any customer complaints and take necessary steps to prevent reoccurrence
- Promote teamwork and foster an exemplary work environment

This is role is based in our Swindon office on hybrid basis, we are opened to full time, part time and school term time working patterns.

**Benefits**:

- Access to a benefits and discount platform with access to 1000's of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway)
- BUPA Healthcare, Life assurance, Permanent health insurance
- Pension scheme with enhanced employer contribution
- Season ticket loan and EAP
- Generous annual leave (including a day off for your birthday)
- Hybrid working (3 days in the office/2 days working from home)

In addition to these formal benefits, we also have social events throughout the year. These include our summer party and Christmas drinks.

At Renaissance our mission is: 'To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide'.

Many of us choose to work at Renaissance because we are driven by this mission. Inherent in a mission that strives to serve 'all children and adults' who represent 'all ability levels and backgrounds' is the need to recognise the importance of Diversity, Equity and Inclusion (DEI) in our culture, in our work, and in our products.

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full UK work permit.

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