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Principal Complaints Officer

3 months ago

Islington, United Kingdom Deekay Technical Full time

To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.

To provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats.

To assist in the managing of Stage 1 complaints received across Financial Operations and Customer Services in addition to providing professional advice and support on all aspects of managing complaints and responses for other council departments and partner organisations until completion.

Rate: £267.28 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £267.28 per day

Schedule:

- Monday to Friday

**Experience**:

- complaints: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: One location