Complaints Resolution Specialist
2 months ago
We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective remedies.
Key Responsibilities- Investigate and respond to corporate enquiries and complaints, providing detailed and comprehensive responses within council timescales.
- Coordinate Chief Executive, Local Government & Social Care Ombudsman and Housing Ombudsman enquires and investigations, liaising with councillors and officers to ensure professional standards and timescales are met.
- Assess all types and stages of complaints, maintaining accurate records on the council's Customer Relationship System/Complaints Module.
- Provide training and guidance to complaint leads and officers on the use of the Customer Relationship Management System/Complaints Module.
- Experience in a similar role in the public, non-statutory or private sector.
- Experience of dealing with customer complaints, including verbal and written responses.
- Experience in effectively monitoring and responding to Stage 1, Chief Exec, Members and Local Government & Social Care Ombudsman and Housing Ombudsman complaints.
- Experience of working within the Local Government & Social Care Ombudsman framework and relevant legislation.
This is a 37-hour per week role, requiring an Enhanced satisfactory clearance from the DBS. If you are a motivated and experienced professional looking to make a difference in customer service, please apply for this exciting opportunity.
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Complaints Resolution Specialist
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Principal Complaints Officer
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Principal Complaints Officer
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Principal Complaints Officer
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Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Housing Solutions Specialist
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Housing Solutions Specialist
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Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a skilled and dedicated Housing Solutions Officer to join our team. As a key member of our front-line service, you will be responsible for providing holistic and person-centred housing management services to residents across the borough.Key ResponsibilitiesProvide advice and support to residents on housing-related matters, including...
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1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Housing Solutions OfficerWe are seeking a skilled and dedicated Housing Solutions Officer to join our team at CRA GROUP LIMITED. As a key member of our housing services team, you will play a vital role in providing holistic and person-centred housing management services across the borough.Key Responsibilities:Provide housing and tenancy-related...