Principal Complaints Officer
2 weeks ago
We are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our team, you will be responsible for managing and responding to customer complaints in a timely and effective manner.
Key Responsibilities:- Manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring target timescales are met and appropriate remedies and redress are identified and implemented.
- Provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats.
- Monitor the quality of contacts received via all access channels; telephone, online (Web) emails, face to face and letter through the Customer Service Division that result in complaints ensuring the learning from complaints is used to support the business in a cycle of continuous improvement.
- Assist in the managing of Stage 1 complaints received across Financial Operations and Customer Services in addition to providing professional advice and support on all aspects of managing complaints and responses for other council departments and partner organisations until completion.
- Experience in a similar role, dealing with customer complaints in a public sector/government setting.
- An understanding of Ombudsman framework and legislation.
- An understanding of complaints management practice and procedures.
- Ability to manage a caseload and KPI's with limited supervision.
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity.
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Principal Complaints Officer
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin our team at CRA GROUP LIMITED as a Principal Complaints Officer, where you will play a crucial role in managing and responding to customer complaints in a timely and effective manner.Job Summary:We are seeking an experienced and skilled individual to join our team as a Principal Complaints Officer. The successful...
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Principal Complaints Officer
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin our team at CRA GROUP LIMITED as a Principal Complaints Officer, where you will play a crucial role in managing and responding to customer complaints in a timely and effective manner.Job Summary:We are seeking an experienced and skilled individual to join our team as a Principal Complaints Officer. The successful...
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Principal Complaints Officer
7 days ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin our team as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our Customer Service Division, you will be responsible for managing and responding to complex complaints, ensuring timely resolutions and providing exceptional...
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Principal Complaints Officer
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...
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Principal Complaints Officer
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...
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Principal Complaints Officer
2 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
2 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...
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Complaints Resolution Specialist
2 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
2 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...