Principal Complaints Officer
2 weeks ago
We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.
Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring target timescales are met and appropriate remedies and redress are identified and implemented.
Key Responsibilities:- Investigate and respond to corporate enquiries and complaints relating to Chief Executive stage complaints, members enquires, Local Government & Social Care Ombudsman and Housing Ombudsman matters.
- Provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats.
- Monitor the quality of contacts received via all access channels; telephone, online (Web) emails, face to face and letter through the Customer Service Division that result in complaints.
- Assist in the managing of Stage 1 complaints received across Financial Operations and Customer Services.
- Experience in a similar role in the public, non-statutory or private sector.
- Experience of dealing with customer complaints including verbal and written responses.
- Experience in effectively monitoring and responding to Stage 1, Chief Exec, Members and Local Government & Social Care Ombudsman and Housing Ombudsman complaints to ensure that targets are met.
- Experience of working within the Local Government & Social Care Ombudsman framework and relevant legislation.
General education qualification is essential.
Additional Information:Working hours: 37 hours per week. The role requires you to obtain an Enhanced satisfactory clearance from the DBS.
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Principal Complaints Officer
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin our team at CRA GROUP LIMITED as a Principal Complaints Officer, where you will play a crucial role in managing and responding to customer complaints in a timely and effective manner.Job Summary:We are seeking an experienced and skilled individual to join our team as a Principal Complaints Officer. The successful...
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Principal Complaints Officer
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin our team at CRA GROUP LIMITED as a Principal Complaints Officer, where you will play a crucial role in managing and responding to customer complaints in a timely and effective manner.Job Summary:We are seeking an experienced and skilled individual to join our team as a Principal Complaints Officer. The successful...
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Principal Complaints Officer
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Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin our team as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our Customer Service Division, you will be responsible for managing and responding to complex complaints, ensuring timely resolutions and providing exceptional...
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Principal Complaints Officer
2 weeks ago
Islington, Greater London, United Kingdom Novax Recruitment Ltd Full timeJob Title: Principal Complaints OfficerWe are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our team, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to Chief Executive Stage complaints, Local...
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Principal Complaints Officer
2 weeks ago
Islington, Greater London, United Kingdom Novax Recruitment Ltd Full timeJob Title: Principal Complaints OfficerWe are seeking a skilled Principal Complaints Officer to join our team at Novax Recruitment Ltd. As a key member of our team, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to Chief Executive Stage complaints, Local...
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Principal Complaints Officer
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...
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Principal Complaints Officer
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Principal Complaints Officer
4 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...
-
Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...
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Complaints Resolution Specialist
1 month ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...
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Complaints Resolution Specialist
3 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
2 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
2 weeks ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...