Principal Complaints Officer

3 weeks ago

Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Principal Complaints Officer

Join our team at CRA GROUP LIMITED as a Principal Complaints Officer, where you will play a crucial role in managing and responding to customer complaints in a timely and effective manner.

Job Summary:

We are seeking an experienced and skilled individual to join our team as a Principal Complaints Officer. The successful candidate will be responsible for managing and responding to customer complaints, ensuring that all complaints are handled in accordance with our company's policies and procedures.

Key Responsibilities:
  • Manage and respond to customer complaints in a timely and effective manner.
  • Investigate and resolve customer complaints, ensuring that all complaints are handled in accordance with our company's policies and procedures.
  • Monitor and report on customer complaints, identifying trends and areas for improvement.
  • Provide training and guidance to colleagues on complaint handling procedures.
  • Collaborate with other departments to ensure that customer complaints are resolved efficiently and effectively.
Requirements:
  • Experience in a similar role, preferably in the public or private sector.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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