Housing Solutions Specialist

2 weeks ago


Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a skilled and dedicated Housing Solutions Officer to join our team. As a key member of our front-line service, you will be responsible for providing holistic and person-centred housing management services to residents across the borough.

Key Responsibilities
  • Provide advice and support to residents on housing-related matters, including tenancy management and rent payments.
  • Respond to customer enquiries through various channels, including phone, email, and CRM, ensuring timely and efficient resolution of issues.
  • Conduct assessments to identify opportunities for early intervention and prevention, and work with residents to develop plans to address their needs.
  • Collaborate with colleagues to streamline the customer experience and improve service delivery.
  • Contribute to process and system improvements to ensure first-line customer interactions are fast, accessible, and meet customer needs.
Requirements
  • Experience of providing advice and practical assistance to the public in a social housing or public sector setting.
  • Experience of working in a multi-cultural community and delivering services to diverse customer groups.
  • General level of education qualification.
Working Arrangements

This is a 35-hour per week role, and we encourage applications from candidates who are passionate about delivering excellent customer service and making a positive impact in their community.



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