Housing Solutions Specialist

3 weeks ago


Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Housing Solutions Officer

We are seeking a skilled and dedicated Housing Solutions Officer to join our team at CRA GROUP LIMITED. As a key member of our housing services team, you will play a vital role in providing holistic and person-centred housing management services across the borough.

Key Responsibilities:
  • Provide housing and tenancy-related advice and support directly to council tenants, their families, advocates, and other professionals.
  • Respond to customer enquiries through various channels, ensuring timely and efficient resolution of service requests.
  • Conduct robust assessments to identify risks and vulnerabilities, escalating as required to the appropriate level within the service structure.
  • Contribute to process and system improvements to enhance first-line customer interactions.
  • Work collaboratively with colleagues to achieve the channel shift programme and promote digital inclusion.
Requirements:
  • Experience of providing advice and practical assistance to the public in a social housing, public sector, or equivalent setting.
  • Experience of working in and delivering services to a multi-cultural community.
  • General level of education qualification.

We offer a 35-hour working week and a dynamic work environment. If you are passionate about delivering exceptional customer service and making a positive impact in the community, we encourage you to apply.



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