Housing Solutions Specialist

5 days ago


Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary:

As a Housing Solutions Specialist, you will provide holistic and person-centred housing management services across the borough. This role involves receiving and responding to customer enquiries through various channels, ensuring timely and efficient resolution of service requests. You will also contribute to process and system improvements to enhance the customer experience.

Key Responsibilities:

Provide housing and tenancy-related advice and support to council tenants, their families, and other professionals.

Conduct robust assessments to identify vulnerabilities and escalate as required to the appropriate level within the service structure.

Update systems, people, and documentation to ensure accurate and relevant data, increasing the value and effectiveness of our data resources.

Contribute to a programme of process and system improvements to ensure first-line customer interactions are fast, accessible, and meet customer needs.

Requirements:

Experience of providing advice and practical assistance to the public in a social housing, public sector, or equivalent setting is essential.

Experience of working in and delivering services to a multi-cultural community is essential.

General level of education qualification is essential.



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