Housing Solutions Specialist

2 weeks ago


Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Housing Solutions Officer

We are seeking a skilled and dedicated Housing Solutions Officer to join our team at CRA GROUP LIMITED. As a key member of our housing services team, you will play a vital role in providing holistic and person-centred housing management services across the borough.

Key Responsibilities:
  • Provide housing and tenancy-related advice and support directly to council tenants, their families, advocates, and other professionals.
  • Respond to customer enquiries through various channels, ensuring they are dealt with and responded to speedily and efficiently.
  • Contribute to a programme of process and system improvements to ensure first-line customer interactions are fast, accessible, and meet customer needs.
  • Undertake robust assessments, recording and reviewing risks and vulnerabilities, and escalating as required.
  • Work collaboratively with colleagues to achieve the channel shift programme and promote digital inclusion.
Requirements:
  • Experience of providing advice and practical assistance to the public in a social housing, public sector, or equivalent setting.
  • Experience of working in and delivering services to a multi-cultural community.
  • General level of education qualification.

We offer a 35-hour working week and a competitive salary. If you are a motivated and customer-focused individual with a passion for housing services, we encourage you to apply.



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