Blue Badge Officer

3 months ago

Islington, United Kingdom Deekay Technical Full time

The Blue Badge team is part of the wider parking services section and will require the successful person to complete a wide range of duties that include responding to formal and informal correspondence, appeals, parking permits and telephone calls.

This is a very busy team and requires a person who can work at a fast pace, on their own initiative, adapt and learn how to use new systems as well as respond to complex issues.
- Knowledge of the Blue Badge scheme and of medical conditions, difficulties that impact a person’s ability to walk.
- Experience of undertaking desk based assessments of mobility difficulties
- Working knowledge of IT systems and programs designed for data entry, letter writing and permit processing.
- Experience of writing detailed letters and responding to complaints, general enquiries and appeals.
- Ability to make sound decisions relating to eligibility and relay this in written responses.
- Experience of dealing with incoming and outbound correspondence, managing databases and records
- Ability to take calls from the public to answer queries and challenges to decisions and complaints.
- To provide the highest level of customer care for a team dealing with all aspects of parking services including complex and contentious cases.
- A current DBS disclosure.

The role is office based and will require you to travel to the office situated close to the Caledonian Road underground station, which is within the N7 area. On completing training and demonstrating the ability to perform well within the role, working from home may be granted for a limited amount of time each week. The working hours are Monday to Fridays between 9am and 5pm, 35 hours per week. The duration of the role is for an initial 2 months however, this will be extended until permanent roles are created within the team.

Rate: £21.60 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £21.60 per hour

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: In person

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