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Customer Service/admin

4 months ago

Glasgow, United Kingdom PEGASUS EXPRESS LTD Full time

Pegasus Express is a highly respected Scottish logistics company with depots across Scotland and the north of England. First established in 1980, the company has grown from strength to strength and is now part of the EFS Group. We have five depots strategically placed in Scotland and the north of England providing fast and efficient inward and outward movement of goods throughout the UK, Ireland and worldwide.
- Inverness
- Aberdeen
- Dundee
- Glasgow
- Preston

For optimum logístical expediency all incoming freight to Scotland is transported directly to our hub in Glasgow where it is cross docked and sent to one of our depots for immediate onward delivery.

We are currently recruiting for a Full Time Customer Service Advisor/Admin to join our busy Glasgow depot, you must be enthusiastic, positive and motivated.

Key responsibilities include:

- To ensure driver colleagues are provided with the highest level of service to allow them to operate and deliver to the highest standards and in a professional manner.
- To act as the primary point of contact for all briefing, de-briefing and customer queries dealing with driver colleagues face to face on a daily basis. Responsible for providing an excellent service, presenting a positive and professional image.
- To ensure data input is of a high standard with daily housekeeping to ensure records are accurate.
- To continually monitor and update the de-brief system on all outbound and inbound vehicle movements
- To ensure that all issues are logged and all incidents reported promptly to the relevant sites, ensuring corrective action is taken and a log recorded of preventive action to prevent reoccurrence.
- To submit all required business reports on time.
- To provide the highest level of customer service when dealing with driver’s enquiries and customers, ensuring that where applicable each individual request is logged and if unresolved passed to the relevant site line management team.
- To ensure that each daily data entry requirement is complete by the end of each shift.
- To establish and link to the TM’s to ensure that communication is efficient and proactive and any issues or changes to the plan are fully understood and communicated within the Central de-brief function.
- Data Entry to our internal and external systems.
- Completing KPIs on delivery performances.

Knowledge of transport is desirable but not essential as full training will be given. Experience in Customer Service is essential.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person