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Customer Service Administrator

5 months ago

Glasgow, United Kingdom Tate Full time

Tate Recruitment are working in partnership with Diligenta and are recruiting for talented Customer Service Administrators to join their organisation in Glasgow.

Standard Life, now part of Diligenta, a UK based FCA regulated subsidiary of Tata Consultancy Services (TCS) is a brand that has been trusted to look after people's life savings and retirement needs for nearly 200 years and specialises in the provision of business process services for the Life and Pensions Industry.

Today, they serve millions of customers, who come to them directly, through advisers and through their employer pension scheme, and they're proud of the consistent high-level of customer service they provide.

We have various dates across June and July and opportunities that can lead to a permanent position.

**What will a Customer Service Administrator do?**

While making sure you keep your word, you will help the servicing of a variety of policies. You'll play a key role in ensuring customers are equipped with all the information they need to make the right decision regarding their pension policies. There are no sales involved in this role, what's important is your ability to have great conversations with our customers in a confident, friendly and professional manner while completing any admin necessary.
- Providing all policyholders with excellent customer service at every step of their relationship with Phoenix Group.
- Keeping track of a mailbox that might contain correspondence from co-workers or insurance customers.
- Co-ordinating with other teams and departments to help the policy holder find a solution.
- Acting professionally when conversing with financial representatives or policyholders.
- Embrace responsibility for duties you are given and keep an eye on activity.

Tate is acting as an Employment Business in relation to this vacancy.