Customer Service Administrator

7 months ago


Glasgow, United Kingdom Downing Full time

**Customer Service Administrator**

**Glasgow**

**Full Time**

**9 Month FTC - Maternity Cover**

Downing is an award-winning leading developer, owner and operator of bespoke, luxury student accommodation across the UK. We have been operating for over 30 years and currently have 15 buildings in 9 major cities, with additional impressive schemes currently under construction.

The Customer Service Administrator is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include:

- Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
- Updating the company in-house booking and customer relationship management system.
- Supporting customer show rounds to ensure maximum occupancy of the residence.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
- Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
- Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Engaged with the students to capture feedback and insight to improve services to their needs.
- To create monthly fun and diverse events for students to participate in and support the coordination of any open days
- To maintain the sites review scores across all platforms above 4 star
- Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
- Comply with Health and Safety requirements.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.

**We are looking for someone who can demonstrate the following skills and experience**:

- Previous experience within a highly customer focused role.
- Experience within accommodation, hotels/hospitality or retail would be preferred.
- Outstanding customer service skills with strong verbal and written communication.
- The ability to think on your feet.
- A confident, polite and professional persona.
- Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
- Smartly presented.

**Hours of work**:
40 hours per week Monday to Friday, 8am - 5pm or 9am - 6pm on a rota basis, working 1 in 4 Saturdays with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.

**Benefits**:
Downing employees get to work within fantastic environments, with passionate team members and will be fully supported by a management team who have extensive experience within the field of student accommodation. You will also receive:

- Competitive salary
- 25 days holiday, plus bank holidays (that’s 33 days)
- Paid overtime
- Pension scheme
- Life Assurance cover
- Employee Assistance Scheme

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Ability to Commute:

- Glasgow (required)

Work Location: In person



  • Glasgow, United Kingdom QCMD Full time

    JOB TITLE: QCMD Customer Services Administrator **LOCATION**:Unit 5, 5 Technology Terrace, Todd Campus, West of Scotland Science Park, Glasgow G20 0XA **POSITION REPORTS TO**:Lead Project Manager JOB SUMMARY: The **QCMD Customer Services Administrator** will work closely with the Customer Support and Project Management team to provide high level...


  • Glasgow, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Customer Service Administrators to work within the financial services sector for a major financial organisationin Glasgow. The role is paying £13.71 per hour, (Net rate around £10.17 after NI deductions) on an...


  • Glasgow, United Kingdom Diligenta Full time

    **Salary**: From £23000-£23000 **Customer Service Administrator - Glasgow**: **Things you need to know**: - Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm (no evening or weekend shifts) - The starting salary is £23,000, with a pay review after 6 months - We are based in **central Glasgow**, well connected via...


  • Glasgow, United Kingdom HRC Recruitment. Full time

    Customer Service Administrator Are you an experienced Administrator with good customer service skills?Are you available immediately? My client is looking for a strong Administrator for the next 3 months, this is to support a busy period for them. **Position: Administrator** **Start Date: Immediately** **Salary: £10.00 per hour** **Hours: 9am to...


  • Glasgow, United Kingdom Coople (UK) Ltd Full time

    **Inbound Customer Service Administrator - no experience required - start immediately** We have an exciting full-time opportunity to work as a Inbound Customer Service Administrator in Glasgow! No experience is required, with all training provided and paid for. We’re hiring Inbound Customer Service Administrators on behalf of a worldwide leader in...


  • Glasgow, United Kingdom Clarkson Owens Recruitment Limited Full time

    The purpose of this role is to assist our clients after moving into their new home and support with any remedial and snagging works. To be successful in the role, we require someone with residential and new build home experience. Other relevant experience will be considered. **Responsibilities**: **As a Customer Service Administrator, you’ll be...


  • Glasgow, United Kingdom Capita Full time

    **Location: Office is located at SkyPark Finnieston Square Glasgow.** **Salary: £24,044.80** **Contract Type: Permanent. Hybrid working contract.** **Hours: 40 Hours a week Monday - Friday 8am - 6pm. No weekend hours.** We are seeking a full-time Customer Service Administrator to be part of our vibrant team. Your day-to-day tasks will involve processing...


  • Glasgow, United Kingdom TribePost Ltd - www.tribepost.co.uk Full time

    **Customer Service Administrator** **Location**: Glasgow, G4 9TG **Salary**: £18K - £22k DOE **Hours**: Mon - Fri, 9.00am - 5.00pm **Contract**: Full time, Permanent We are looking for determined, customer-centric individuals to join us in our sales and account management environment! Do you want to join a dedicated team who are all keen to ensure each...


  • Glasgow, United Kingdom Diligenta Full time

    **Salary**: From £18018-£22177 **About**: **Things you need to know** - These are **permanent, on-site** jobs - Our full-time working hours are 40 hours per week, Monday to Friday between 8am and 5pm - The starting salary is £21,500, with a pay review after 6 months - We are based on the grounds of **Central Glasgow**, well connected via train or...


  • Glasgow, United Kingdom Motus Commercials Full time

    Job Introduction Motus Commercials located in **Glasgow** is on the lookout for a dedicated **Administrator** to join our friendly team providing exceptional levels of service to our customers. The position will see you working: **Monday to Friday 08.00am - 16.30pm** **Salary - £27000** From day 1 as a Motus Commercials colleague, you will have access to...


  • Glasgow, United Kingdom Morson Talent Full time

    Our client SP Energy Networks are currently recruiting for a Customer Service Administrator based in Glasgow City Centre on a contract basis. **This role is initially for 6 months.** **Job Purpose**: Work as part of a small team to gather up to date contact information from customers and ensure this information is correctly updated against their record in...


  • Glasgow, United Kingdom Office Angels Full time

    The Role - Customer Service Administrator (B2B) Location - Fully Home Based (3-week training period in Glasgow) Starting salary - £18,700K (rising to £20k with regular increments) Hours - 8.30am to 5pm or 9am to 5.30 pm (Monday to Friday) Are you looking to work from home? Do you have previous customer service experience? Would you like to join a growing...


  • Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service advisor who will be working with our management and installation team to ensure our customers have the best experience possible while dealing with our company. You will be responsible for general administration, call handling, social media responses and posts as well as dealing direct with customers. Previous...


  • Glasgow, United Kingdom CCA Recruitment Group Full time

    CCA Recruitment Group is working together with Scottish Friendly, who are thriving and very well known in the world of financial services, they have over 160 years’ worth of history and offer a variety range of products and services. As a duo we are looking to recruit and find dedicated individuals who care about their customers and aim to resolve their...


  • Glasgow, United Kingdom Office Angels Full time

    The role - Temporary Customer Service Administrator Location - Glasgow City Centre (walking distance from Glasgow Central) Hours - 9am to 5pm Monday to Friday (no evening or weekend shift working) Contract - on-going We are currently recruiting for Temporary Customer Service Administrators to join our temporary team based in our client's modern city centre...


  • Glasgow, United Kingdom Office Angels Full time

    The role - Temporary Customer Service Administrator Location - Glasgow City Centre Hours - 9am to 5pm / Monday to Friday Contract - ongoing Rate of Pay - £11 per hour We are currently recruiting for Customer Service Administrators to join our temporary team based in our client's modern city centre office. This is a great opportunity to join a fast-growing...


  • Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are currently supporting one of our well known clients with the recruitment of Customer Service Administrators to join their busy team on an ongoing temporary basis.If your skills, experience, and qualifications match those in this job overview, do not delay your application.The successful candidates will be joining the client during a peak...


  • Glasgow, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Customer Service Administrator To achieve customer and client KPI targets in relation to all contacts...


  • Glasgow, United Kingdom Grahams Family Dairy Ltd Full time

    Graham’s the Family Dairy are seeking to recruit a permanent part time Administrator/Customer Service, working Saturday 8am - 5pm and Sunday 8.30am - 5pm. You will be the first point of contact for all customer queries, orders, and complaints and will pursue these to a satisfactory conclusion in a timely manner. You will be responsible for inputting...


  • Glasgow, United Kingdom Meraki Full time

    Meraki Talent's Glasgow based Financial Services client is looking for a Customer Service Administrator - Inbound to join an expanding team. **Responsibilities of the Position**: - First point of contact for all customers - Managing customer expectations and resolving issues - Process sensitive information - Inputting data - Collating and maintaining large...