Icb Support Administrator

4 months ago


Southampton, United Kingdom Dentaid Full time

ICB Support Administrator

Hours: 37.5 hours per week

**Salary**: £24,000 per annum

Location: Totton, Southampton

Reporting to: ICB Project Lead

**Key Terms and Conditions**

**Job description**

Dentaid The Dental Charity is a fast growing and dynamic charity based in Totton. We are seeking a motivated and hardworking administrator to join our busy team. This is a varied and interesting role. The post-holder will book appointments for patients for our work across Hampshire & the Isle of Wight helping some of the most vulnerable people in our society who would otherwise be unable to access dental care. The post-holder will be responsible for ensuring our clinics run smoothly utilising all appointment times. This is an office-based role at our head office in Totton with occasional travel across Hampshire and the Isle of Wight.

**Duties**
- Booking in all 111 appointments, ensuring patients are notified of details
- Providing a reception service for patients, answering telephone enquiries and referrals
- Operating appointment service utilising Dentally and ensuring patients are notified of appointments and medical history forms are distributed and received back duly completed in a timely manner
- Ensuring full use is made of clinic times - contacting patients to move appointments if required
- Liaising with staff on duty at clinics to ensure clinics run smoothly
- Send off lab work and monitor progress

**Skills**
- We are seeking someone with an excellent telephone manner and a welcoming, personable approach. Must have excellent IT skills and experience of using and maintaining databases.
- A high standard of literacy and numeracy is required for this role. You must be able to prioritise your own workload and tackle multiple tasks. A background or interest in the charity or dental sector would be advantageous.

Hours: Full time: 37.5 hours per week

Pension: All eligible staff will be auto enrolled into a pension scheme offered by True Potential Investor upon commencement of employment. Upon auto-enrolment staff will receive a welcome pack.

Contract: Permanent

Annual Leave: 25 days plus 8 days bank holidays pro rata

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- receptionist: 1 year (preferred)

Work Location: In person



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