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Customer Service Advisor
5 months ago
**Job Title: Out of Hours Customer Service Advisor**
**Location: Rusholme Place, Manchester, M14 5TE**
**Salary: £25,662**
**Hours of Work: An average 42 hours per week (Working between 8pm-8am, on a 4 on, 4 off basis)**
**Why you should join?**
Ottoway Service Limited in partnership with Campus Living Villages are a leading, global student accommodation provider, we are home to over 11,000 students in the UK and 27,100 worldwide.
**Is this you?**
- A friendly, positive person who enjoys working as part of a team as well as completing work individually
- Passionate about providing excellent customer service
- Likes using your own initiative to solve problems and complete tasks
- Organised, accurate and diligent
**What you will be doing**:
- Upholding the standards of OSL Service Charter in partnership with CLV, to ensure the commitments made to our customers are always delivered
- Dealing with sales queries and viewings
- Managing the residents stay with CLV, including room inspections, arrears management, incident and complaint management, and property presentation
**What you will get in return**
Equivalent of 33 days paid holiday (pro rata and increasing with length of service)
A day off for your Birthday
Pension contribution scheme
Life assurance of 4 times your annual salary
Healthcare benefit
Cycle to work scheme
Tech Scheme
Access to 24/7 Employee Assistance Programme
A range of exclusive lifestyle benefits including discounted cinema tickets and gym memberships
**Who we are**:
At Ottoway Services Limited we are passionate about making the business a great place to work for our employees, whilst providing an environment where our residents can Live, Learn and Grow. We’re proud to have over 20 years’ experience funding, designing, developing, and managing industry-leading student accommodation facilities in strategic, on-campus locations for partner universities.
**Job Types**: Full-time, Permanent
**Salary**: £25,662.00 per year
**Benefits**:
- Company events
- Cycle to work scheme
- Sick pay
- Wellness programme
Schedule:
- 12 hour shift
- Night shift
Work Location: In person
Reference ID: 240823/OOH/Rusholme