HR Systems Admin Officer

4 weeks ago

Chelmsford, United Kingdom Essex County Council Full time

**About the role**

**HR Systems Admin Officer**

Fixed Term, Full Time

Up to £29,574 per annum

Location: Chelmsford

Working Style: Anywhere worker

**Please note that this is a fixed term contract / secondment opportunity for a period of 12 months.**

**This role is classed as an ‘Anywhere Worker’ however there is an expectation for you to work from County Hall, Chelmsford as and when the business requires.**

The HR Systems Officer will complete complex processing and manage simple projects of work in relation to system performance and development on HR systems. Customer liaison and understanding of business processing will be a key part of the role, ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers.

Delivering expert knowledge and advice, the role requires good attention to deal and understanding of how the team processes impact end users, making recommendations and improvements to enhance the service.

**Service/Functional Accountabilities**
- Responsible for undertaking system & data integrity checks and complex processes to ensure excellent delivery of service to system users.
- Create and review processes and relevant documentation such as training materials and process mapping to enable improvement and clarity in working practices.
- Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
- Providing expert knowledge of the systems and business processes to ensure seamless delivery.
- Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system. Ensuring all scripts are deposited within the library.
- Work collaboratively across the team to manage simple project work, assisting with resource planning and comprehension of system activity at specific points within a schedule.
- Input into continuous improvement projects across HR systems to ensure a culture of embracing change, including identifying efficiencies in processing tasks.
- Responsible for the provision of timely, fit for purpose reports for customers, ensuring these meet individual requirements, including contributing to the development of new reports and business intelligence.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

**Skills, Knowledge and Experience**
- Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
- Knowledge of the HR systems and processes and links with other related systems
- Evidence of continuing professional development and knowledge in relevant professional area.
- Awareness of change and incident management processes.
- Experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences.
- Excellent communication skills - able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way.
- Experience in systems testing is desirable.

To read more about us please visit: People & Transformation

**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

To view our Organisational Behaviours information please follow this link.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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