HR Support Officer

5 months ago

Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

The role involves closely collaborating with and reporting to the Head of HR Business Partners to effectively manage daily HR activities. This includes ensuring seamless administrative support for various committees and groups, as well as providing generalist HR administrative assistance when required.

The postholder will also be responsible for generalist HR administration support as and when required.

The role necessitates demonstrating initiative and the ability to manage one's workload independently by addressing a variety of HR enquiries and prioritising tasks as assigned.

It also entails understanding the responsibilities of the Head of HR Business Partners to identify and raise pertinent issues or concerns, and being capable of responding to or investigating sensitive or confidential matters as needed.

You're thinking about working for the ambulance service, but wondering what sets us apart and makes the six counties of Essex, Hertfordshire, Bedfordshire, Suffolk, Norfolk and Cambridgeshire so special.

You get to work in one of the most diverse areas of the country; the bustling capital city is on our doorstep and the bracing North Sea coast envelops our shores to the east.

We've got historical cathedral towns and cities, brand new communities, rural broadlands and some of the busiest arteries of road and rail networks, including the M25, A14, M1, M11 and A12, and railway lines from London Liverpool Street out to Cambridge, Norwich, Peterborough, Colchester and Southend.

Wherever you go in the east of England there is always something to see and do; but if travelling around the UK and beyond is a must for you as well, the Luton, Stansted, Norwich and Southend airports couldn't make it more easier to stay in touch with loved ones or send you on a deserved holiday or short break.

Ensure that all post, paperwork and queries are dealt with efficiently.

Provide a full range of administrative support to the Head of HRBPs including supporting them in the production and distribution of any documentation eg photocopying, scanning and filing.

Prepare documentation for distribution to both internal/external organisations.

Prepare documentation, including agendas and associated agenda items, eg for HR Policy Group, Staff Partnership Forum, People Services metrics and other Working Groups and Committees as required.

Disseminate and recall information, chasing where appropriate.

To undertake specific pieces of work, projects or any other duties on behalf of Head of HRBPs and other HR team members as required.

To be flexible in working with other HR team members in order to ensure that professional and seamless HR business support is provided at all times.

To receive, provide and process a wide variety of sensitive, contentious and confidential information, which should be processed professionally in line with the nature of the information in question.

Build effective relationships with HR colleagues internally and with external organisations as required to assist with the efficient running of the HR team.

Ensure the integrity of the HR team by maintaining a professional manner and ensure all contacts with internal colleagues and external organisations are in a professional and welcoming manner.

Act as a point of contact for the Head of HRBPs ensuring that all correspondence, messages and enquiries are logged, acknowledged, prioritised and those requiring action are communicated appropriately and in a timely manner. In the absence of the Head of HRBPs, use independent judgement to ensure any issues arising are directed to the appropriate person(s) in an appropriate manner.

To establish, develop and maintain processes, systems and procedures to ensure the effective delivery of the HR functions, suggesting changes to improve administration and effectiveness as necessary.

Utilise and create a range of word documents, spread sheets, databases and PowerPoint presentations and organise computer files in a logical manner.

Ensure the efficient organisation and maintenance of the Head of HRBP computer and paper-based filing system, archiving as necessary, allowing for retrieval within appropriate timescales.

To manage diary commitments and forward planning of priorities for action of Head of HRBP, and the HR Team to ensure that time is appropriately allocated and all deadlines for work are met. To prioritise commitments on their behalf regarding conflicting demands for appointments, based on developing a sound knowledge of the priorities and deadlines involved in their work.

To keep up to date on HR Policies and procedures

Works within the HR policies and procedures and other Trust policies as appropriate, work is managed but the post holder will need to use own initiative and consult with Head of HRBPs as needed.

Occasional need to re-arrange meeting rooms in line with meeting requirements.

May be a requirement to take minutes at HR meetings such as disciplinary, grievance, consultation, performan

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