Reservations Executive

4 weeks ago

Brighton and Hove, United Kingdom Hove Full time

Rockwater Hove is Sussex’s most premier beachfront destination venue situated right on Hove seafront. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.

Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Downstairs our lodge offers a cosy workspace and cafe setting.

Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.

As a reservations agent for Rockwater, your primary responsibility will be to handle all incoming reservation requests and ensure guest satisfaction in booking their dining experiences. You will work closely with the management team and front of house staff to effectively manage the reservations and seating arrangements. Overall, your role contributes to creating a positive and efficient dining experience for guests while ensuring the smooth operation of Rockwater.

**Responsibilities**
- Accurately inputting and maintaining reservation information in Seven Rooms, ensuring that all details such as party size, special requests and dietary requirements are accurately recorded.
- Advising guests on available reservation times, special promotions, and menu options.
- Managing and coordinating table assignments to optimize seating arrangements, taking into consideration both guest preferences and operational efficiency.
- Assisting in organizing and coordinating private events or special occasion bookings, adhering to specific requirements and gathering necessary information.
- Communicating any changes or updates related to reservations to the restaurant team in a timely manner.
- Providing exceptional customer service to ensure guest satisfaction and resolve and concerns or issues related to reservations.
- Maintaining knowledge about the restaurant’s current offerings, promotions and events to effectively communicate this information to guests.
- Collaborating with restaurant management and staff to maximize seating capacity and optimize reservation management strategies.
- Upholding restaurant policies and procedures, including confirming reservations, adhering to cancelation policies, and addressing no-shows.
- Collecting and recording required guest information for contact tracing or promotional purposes, ensuring compliance with privacy regulations.
- Maintaining a neat and organized work area while managing various administrative tasks associated with reservation management.
- During busy periods you may be required to assist with other front of house duties such as greeting and seating guests, coordinating waitlists, or answering general enquiries.

**Benefits and Rewards**
- Wagestream - Access your pay early
- Employee referral scheme
- Health assured - Employee assistance programme
- 25% off your food bill up to 4 people
- Free staff meals on shift
- Free uniform

Joining us isn't just about a job, it is about becoming part of a dynamic team that's all about creating unforgettable memories. As a Reservations Executive you will play a key role in crafting these cherished moments for our guests. If you are excited about delivering outstanding experiences then step inside and discover the Rockwater way.

INDHEADOFFICE

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