Travel Operations Executive

4 weeks ago

Brighton, United Kingdom Pura Aventura Full time

**Job Profile Information**

Job Title

Reservations Executive

Working Hours
- 37.5 hours per week, full time
- We will consider flexi-time arrangements

Salary

Up to £27,500

Based at
- Pura Aventura offices in Brighton but we will consider a hybrid approach with a mixture of home-working and office-working

**Job Summary**:
To efficiently manage all arrangements necessary for the fulfilment of holidays: booking flights, guides, hotels, vehicles, activities, etc and maintaining Pura Aventura’s excellent relationships with local partners.

**Why Pura Aventura?**

Pura Aventura has always been more than a travel company. We are award-winning sustainable travel pioneers where travel, people, planet and profit co-exist harmoniously.

We are one of the first travel companies in the UK to be certified B Corp, are trusted by leading publications from the FT to Vanity Fair, and have been frequently praised by Which? Our customers rate us 5* Platinum on Feefo.

Just as our holidays take you away from the crowds, our actions (aka Travel Positive) take us beyond mere words, to create award-winning, sustainable holidays and a personal connection to the places we love.

As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.

**The role**

You need to be very closely aligned to our values. We live by them so there’s no point pretending this role can work unless you also buy into them. Pura Aventura works directly with the vast majority of its local partners which makes the role very detailed and involved. You are the point of contact for our local partners pre-departure and during the trip, as well as a key link internally for the sales, finance and customer service teams.

As a Reservations Executive you will be responsible for booking all services on an itinerary and all operational tasks involved with ensuring a smooth and trouble-free journey for our clients whilst always keeping eyes peeled for ways to wow. This role is key to ensuring that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners.
Your responsibilitiesBook all services on an itinerary in a timely manner. This involves everything from an initial availability check through to confirmation of the services and includes flights, hotels, guides, activities, transfers, vehicles and restaurants.
- Check all arrangements and invoices against the itinerary and ensure invoices are uploaded in time to ensure our local partners receive prompt payment.
- Maintain our excellent relationship with local partners.
- Check all services on an itinerary are cleared for H&S and flag any concerns.
- Work closely with the product, customer service, sales and finance teams to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners. This may involve answering emergency calls or messages out of office hours.

**About you**
- A born organiser and multi-tasker. The role is fast-paced and involves managing high volumes of very detailed work. You possess a strong desire to get things right.
- Keen attention to detail whilst ensuring speed of response and accuracy KPIs are met or exceeded
- A natural problem solver and ability to stay calm under pressure
- You demonstrate openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
- Ability to work independently often to tight deadlines
- Excellent spoken & written English. Spanish language skills would be a benefit

**Rewards and benefits**

Life at Pura Aventura is dynamic, engaging, and always evolving. As well as working with some of the most innovative people in travel, you will partner with local contacts with opportunities to help make a positive difference through our network of communities, both within and outside Pura Aventura. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include flexi-time, or working remotely
- Competitive salary relating to your experience.
- At least 20 days paid holiday plus 8 bank holidays.
- Opportunities to travel
- A company pension. Our pension scheme is compliant with auto-enrolment obligations. Our pension contributions meet the statutory rate of 8% which is made up of a 3% employer contribution and a 5% employee contribution.
- Company EMI share scheme which kicks in following the first year of employment

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