Customer Experience Assistant or Executive

4 days ago

Hove, United Kingdom CloserStill Media Full time

**WHO WE ARE**:
At Elite Exhibitions, we believe the future of B2B events and networking lies in creating like-minded and engaged global communities. These communities thrive by communicating and collecting through both in-person and digital events throughout the year. Our mission is to become the leading platform for networking and knowledge sharing in every industry we serve.

We are seeking passionate and innovative individuals to join our team and help us achieve this vision. If you are driven by the prospect of connecting people, fostering industry growth, and creating impactful experiences,we want to hear from you. Be part of our journey to revolutionize the B2B landscape and shape the future of professional networking and knowledge exchange.

**WHO WE ARE LOOKING FOR**:
Elite Exhibitions are seeking a dedicated and detail-oriented Customer Experience Assistant/Executive to join our dynamic team.

In this role, you will work closely with the Customer Experience Manager, Operations, Marketing, and Audience Engagement teams to ensure our customers' needs are met promptly and effectively.

You will support our entire portfolio of events and products including Cruise Ship Interiors Design Expo Americas, Cruise Ship Interiors Design Expo Europe, CSI+ Membership Platform, Sustainable Design Summit, and Hotel & Resort Design South.

This position is perfect for someone organised and outgoing looking for a career in an environment that encourages a flexible and innovative approach to event organising.

**THE ROLE**:

- Arrange and carry out onboarding calls welcoming our customers and guiding them on how to make the most of their participation in our events/products
- Assist with the organisation of events both online and in-person
- Promote our customers via social media
- Work with the marketing team to populate customer newsletters promoting new products and offerings
- Maintaining customer records, including contact information
- Work with the Customer Experience Manager to report essential customer insights and trends to the wider team
- Provide support to the operations team where needed

**ABOUT YOU**:

- Must be able to read/write/speak English fluently
- Previous customer service or administrative experience
- Strong communication skills, both written and verbal
- Excellent interpersonal skills and a customer-centric mindset
- Detail-oriented with strong organisational abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Nice to have**:

- Experience using customer service software and CRM systems, ideally HubSpot
- Experience working in large-scale events & exhibitions either B2B or B2C
- Experience using LinkedIn and social media

**We do not offer sponsorship for this role**

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

**DIVERSITY AND INCLUSION**:

- CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation._
- We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status._

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