Customer Communications Executive

1 week ago

Hove, United Kingdom Legal & General Full time

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

We’re recruiting for a Customer Communications Executive to join us. You will help to write and deliver market leading Insurance Customer Communications supporting operational processes (e.g. End of Term, Arrears, Review letters and emails). We want to make sure our customers feel supported throughout their time with Legal and General, and know the communications they receive (and how well they’re written) play a key part in that.

What you'll be doing:

  • Supporting with writing changes to Customer Communications by reviewing impacted communications, drafting changes, making recommendations for development and supporting the testing and delivery to ensure all communications are delivered on time
  • Prioritisingcustomer centric improvements which remove friction from the customer journey with accessibility and vulnerable customers in front of mind
  • Supporting with writing new or enhancing existing Customer Communications by gaining an understanding of the customer/product journey to ensure that all Customer Communications are understood, relevant, appealing and compliant at all times
  • Supporting withtransformation projects to digitise and transform Customer Communications
  • Usingdata insight and behavioural science techniques to maximise the impact of operational communications
  • Gainingall the necessary approvals to ensure that all Customer Communications specifications are technically compliant, relevant, managed at expiry and meet regulatory and Treating Customers Fairly requirements
  • Consumer Duty accountabilities - Regularly testing, monitoring, and adapting communications to support understanding and good outcomes for customers
  • Supporting the Team by providing mailbox management and report management as well as covering other processes for contingency purposes when other team members are absent

Qualifications

Who we're looking for:

  • Experience in writing for both digital / emails and printed operational focussed customer communications
  • CIM or Marketing qualifications or previous financial services marketing experience desirable, not essential
  • Previous copywriting qualification desirable, not essential
  • Strong written and verbal communication skills
  • A good understanding of the ways in which customer data is created, gathered, transferred and manipulated

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

  • Customer Communications Executive

    2 weeks ago

    Hove, United Kingdom LegalAndGeneral Full time

    Job DescriptionWe’re recruiting for a Customer Communications Executive to join us. You will help to write and deliver market leading Insurance Customer Communications supporting operational processes (e.g. End of Term, Arrears, Review letters and emails). We want to make sure our customers feel supported throughout their time with Legal and General,...

  • Customer Communications Executive

    1 week ago

    Hove, United Kingdom Legal & General Full time

    Company Description Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and...

  • Customer Communications Executive

    1 week ago

    Hove, United Kingdom Legal & General Full time

    Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...

  • Customer Communications Executive

    1 week ago

    Hove, United Kingdom Legal & General Resources Limited Full time

    Company DescriptionLegal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and...

  • Customer Communications Executive

    2 weeks ago

    Hove, United Kingdom LegalAndGeneral Full time

    **Company Description** Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages...

  • Customer Communications Executive

    1 week ago

    Brighton and Hove, United Kingdom Legal & General Full time

    Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...

  • Customer Communications Executive

    6 days ago

    Hove, East Sussex, United Kingdom Legal & General Full time

    Job Description Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and...

  • Senior Communications Executive

    2 months ago

    Hove, United Kingdom Legal & General Full time

    Legal & General are currently looking for a **Senior Communications Executive** to support their Client Communications team with the end of year tax project as well as the BAU requests backlog and other projects. In this role, you will **develop and deliver member communications materials** that support the onboarding and embedding of new workplace schemes....

  • Customer Support Executive

    4 weeks ago

    Hove, United Kingdom Reset Recruitment Full time

    **Customer Support Executive** **Location: Hove** **Salary: £22k - £24k** **Hours: Mon-Fri 9am-5pm or 10am-6pm** Do you want to work for an established and expanding organisation that offers a great working environment and career progression? If so, I have a Customer Support role within their Customer Support Admin team based in their Hove office. You...

  • Customer Qualification Executive

    3 weeks ago

    Hove, United Kingdom CB Heating Ltd Full time

    We are looking for a **Customer Qualification Executive **to join our growing and dynamic team, at our **Hove ** site. - **Who are we? **_ CB Heating Ltd part of the EDF group and is one of the most respected names within the renewables sector. We are an established heat pump business with over 20 years of experience and significant revenue growth over the...

  • Customer Service Executive

    2 months ago

    Hove, United Kingdom Clearline Recruitment Full time

    Full Time - Hove, East Sussex - Posted on 1st August 2023 - £22000.00 - £24000.00 per annum GBP / Year Do you have previous experience working in a customer service office-based role? Are you confident with an excellent telephone manner and a personable nature? Our client, an innovative and modern Law Firm, are looking to recruit a Customer Service...

  • Customer Service Executive

    4 weeks ago

    Hove, United Kingdom Clearline Recruitment Full time

    Full Time - Hove, East Sussex - Posted on 1st August 2023 - £22000.00 - £24000.00 per annum GBP / Year Do you have previous experience working in a customer service office-based role? Are you confident with an excellent telephone manner and a personable nature? Our client, an innovative and modern Law Firm, are looking to recruit a Customer Service...

  • Customer Support Executive

    3 weeks ago

    Hove, United Kingdom red robin recruitment Full time

    Our client is a dynamic Insurance provider and Insurance Tech company that specialises in protection insurance products, such as Life and Private Health insurance. This is a growing business area and a great career choice. **Salary up to £24,000 (DOE) plus commission for cross-selling to existing customers** **Monday to Friday...

  • Brand and Communications Executive

    3 weeks ago

    Hove, United Kingdom Legal & General Investment Management Full time

    Reference - VN-25282Role Type - PermanentLocation - Hove or CardiffSalary - £Competitive + BenefitsClosing Date - 30 March 2023Your role at a glance - Are you looking for your next step in Marketing? Perhaps you don’t work in this area currently, but are in a more administrative or customer facing role? If so, this could be the role for you! This is a...

  • Brand & Communications Executive

    3 weeks ago

    Hove, United Kingdom Legal & General Full time

    Your role at a glance Are you looking for your next step in Marketing? Perhaps you don’t work in this area currently, but are in a more administrative or customer facing role? If so, this could be the role for you! This is a great development opportunity for someone with good analytical skills, who is comfortable using Excel and PowerPoint with a technical...

  • Customer Communications Manager

    1 week ago

    Hove, Brighton and Hove, United Kingdom Legal & General Full time

    Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one...

  • Customer Communications Manager

    2 days ago

    Hove, United Kingdom Legal & General Resources Limited Full time

    Company DescriptionLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement...

  • Customer Communications Manager

    2 weeks ago

    Hove, United Kingdom Legal & General Resources Limited Full time

    Company DescriptionLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement...

  • Customer Communications Manager

    3 weeks ago

    Hove, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...

  • Customer Communications Manager

    1 month ago

    Hove, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...