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Customer Service Executive

5 months ago

Hove, United Kingdom Clearline Recruitment Full time

Full Time
- Hove, East Sussex
- Posted on 1st August 2023
- £22000.00 - £24000.00 per annum GBP / Year

Do you have previous experience working in a customer service office-based role? Are you confident with an excellent telephone manner and a personable nature?

Our client, an innovative and modern Law Firm, are looking to recruit a Customer Service Executive to join their dynamic team in Hove.

This is an exciting opportunity to take on a new and challenging role, where you will build experience within the Legal industry and develop your customer service skills, organisational abilities, and administrative knowledge to the best of their abilities. In this role you will be an integral part of the team and so a passion for helping others is vital

**Responsibilities**
- Being the first point of call for clients, including taking new enquiries, following up on existing enquiries and helping existing clients with their needs
- Ensuring client details are entered correctly into the firm’s client management database
- Managing confidential client information in line with GDPR regulations
- Reception cover, including managing post, providing clients with refreshments, and engaging with them
- Essential administration duties such as setting up files, filing and liaising with solicitors
- Invoicing and billing clients
- Identifying any process improvements that can be made
- Undertaking customer service projects to improve the client experience
- Organising team building / social events

**Required Skills**:

- An excellent phone manner and ability to engage with people naturally
- A high level of attention to detail
- Good organisational skills
- Ability to manage own time schedule
- 1-2 years’ experience in customer service in an office-based environment
- A positive can-do attitude

**Desired Skills / Qualifications**
- GCSE English and Maths - minimum grade 4 / C (or equivalent)
- Proficient with standard Office programmes; Outlook, Word, Excel, and PowerPoint
- Previous experience working in a professional service
- A strong sense of self-motivation
- Ability to work both individually and as part of a team
- Ability to engage with a wide variety of people from different backgrounds

**Benefits**
- Progression opportunities within the business
- Company socials, events, and fundraisers
- Company pension scheme
- 28 days’ annual leave
- Referral bonus for clients brought to the firm
- Healthcare plan for all colleagues

**Job Title**:Customer Service Executive

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**Location**:Hove

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**Salary**:£22,000 - £24,000 per annum (depending on experience)

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**Full Time**

**For more information, please contact Jamie Watson at Clearline Recruitment.