Income Recovery Apprentice

3 weeks ago

London, United Kingdom Hammersmith & Fulham Council Full time

Hammersmith & Fulham Council are committed to investing in their residents as we are currently creating a wide range of high-quality Apprenticeships that combine working in a great job, comprehensive training and development opportunities and a competitive salary.

**The Job**:
Working in the Rental Income Team in the Council you will:

- Undertake a development program leading to a Level 3 Housing/Property Management Assistant qualification as part of an apprenticeship.
- Provide Business administration to the Rental Income, Welfare Benefit and Leaseholders Recovery team. This is to maintain the various correspondence logs and spread sheets.
- Help the teams to maximise income by through looking at low level arrears cases with the key emphasis being on personal contact through various means.
- Support the teams by ordering equipment and stationery where they will raise an invoice for payment.
- Provide support to the role of the Rental Income Support Officers on their patch looking at low level debts with the focus of raising a Notice being the first point of taking legal action to recover the debt. This progressing to confidently carrying out the whole Rent recovery process.
- Actively participate in service development and co-production and take on delegated tasks to contribute to resident and stakeholder engagement.
- Maintain and update records and support teams with data entry and numerical data.
- Develop professional relationships with your own team and with others who we work alongside and provide services to.
- Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities.

Please refer to the Role Profile for more information.

**Training and Development**:
Within your role you will:

- Complete a Level 3 Housing and Property Management Assistant qualification funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirement).
- Join a personal and professional development programme that will involve a series of varied development activities and events throughout your time with the Council.

**Working in Hammersmith and Fulham Council**:
We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the activities mentioned above and through the ongoing support of your manager and a mentoring programme. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; beneficial pension scheme, tax efficient childcare vouchers and cycle schemes, discounts at Vodaphone and local discounts from restaurants and shops.

**_Attitude Matters_**
Hammersmith and Fulham Council recruit as much for attitude as we do experience therefore, we will expect our applicant’s to be enthusiastic, keen to learn and adaptable to change which are some of the keys skills we will look for at the interview process.

**Moving on**
After you have successfully completed your Apprenticeship, you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher-level apprenticeship elsewhere.

You will have networked across the Council and be aware of the internal job market during your time with us and we will provide support on your approach to the wider job market as part of your development programme.

This vacancy will be open to only Hammersmith & Fulham residents & care leavers initially.

Have the Right to Work in the UK.

Have lived in the UK for the past 3 years (part of the funding requirement).

Not currently be qualified in Level 3 Housing and Property Management Assistant qualification or above.

Currently not undertaking any other formal form of study (e.g. college or university course).

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as

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