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Customer Support Administrator

3 months ago

Bedford, United Kingdom Identifi Office Professionals Full time

**Customer Support Administrator - Bedford - £23,000 ( 9 month fixed term contract)**

Fantastic opportunity for an Customer Service Administrator with strong communication skills to join their customer service team. You will be self-motivated, enthusiastic, bright and able to work independently and on your own initiative.

**Main responsibilities**:

- Installation and Demo Scheduling
- Management of engineers diaries
- Processing of Yearly and Multi Year Service Contracts
- Arranging and Scheduling all Planned Maintenance Visits for all customer sites within Contract or Warranty period.
- Raising customer orders, both Inbound and Outbound and ensuring prompt delivery within customer expectations and invoicing
- Processing of Spare Part Returns
- Raising Purchase Orders

**Key Skills**:

- Strong telephone based customer service experience, with strong communication skills
- Ability to pick up technical knowledge (no previous knowledge or experience is required, full training on our products will be provided)
- Good problem solving/solution orientated skills/aptitude
- Confident/assertive/personable
- Can-do attitude.

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