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Customer Service Specialist

4 weeks ago

Corby, United Kingdom Primary Workshops For Schools Full time

**About Us**:
Primary Workshops for Schools is a leading provider of engaging and educational workshops designed specifically for primary schools. We are dedicated to enhancing the learning experiences of children by offering hands-on, interactive, and memorable educational workshops. As we continue to expand our operations, we are seeking a dedicated and customer-focused individual to join our friendly team as a Part-Time Term-Time Customer Services Specialist for Primary Workshops for Schools.

**Responsibilities**:
**Customer Communication**:

- Liaise with facilitators to coordinate workshop details and ensure a smooth execution.
- Chase customers for their preferred timings of the day to ensure efficient scheduling.

**Customer Care**:

- Provide exceptional customer care and support throughout the entire customer journey.
- Act as a brand ambassador for Primary Workshops for Schools and ensure that customers have a positive, professional and memorable experience.

**Complaint Resolution**:

- Investigate and resolve any customer complaints promptly and professionally.

**Working Hours**:
This position is full-time and operates during term times, aligning with the academic year calendar. The role is 30 hours a week and the working schedule is 8.30am-2.30pm.

**Benefits**:

- Competitive salary and term time working hours
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.

Primary Workshops for Schools is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

**Salary**: £18,000 per year

Schedule:

- Day shift
- Office based
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent

**Job Types**: Part-time, Permanent

**Salary**: £18,000.00 per year

Expected hours: 30 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: Customer Service Specialist - PT/TT

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