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Customer Care Specialist
4 months ago
£21,525 per annum (£12,915 pro-rated 22.5hrs p/w)
**Why does this job exist at Ontex?**
This role is a fixed term contract to cover a period of maternity leave until the end of January 2024.
Ontex is a leading international business in the production and sales of high-quality personal hygiene products within both retail and healthcare divisions. Personal hygiene for Ontex includes Baby diapers & Pants, Feminine hygiene and Incontinence products. Ontex Healthcare supplies incontinence products to the end user predominantly through the NHS home delivery direct and NHS Supply Chain.
**What is the scope of the job?**
The Customer Care team provides pivotal support to our NHS home delivery customers with prescriptions for incontinence products. In your role as a Customer Care Specialist, you will provide phone-based customer support and can receive anywhere between 80 and 120 calls per day. Your customers may need support in activating orders, resolving non-deliveries and incorrect orders or the purchasing of additional top-up products.
- **See attached job description for the full scope of the role**_
**Job Types**: Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 22.5 per week
**Salary**: £21,525.00 per year
**Benefits**:
- Company events
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Corby: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: Ont0723