Customer Operations Specialist

2 weeks ago


Corby, United Kingdom Impact Recruitment Full time

**Commercial Operations Specialist**
**Corby**
**Permanent**
**Full-time: Working hours 08:30 - 17:00 Mon - Fri**
**£27,500 - £32,000 per year, + 5% annual bonus of salary**

We have an exciting opportunity to join an established company in Corby as a **Commercial Operations Specialist**.

The successful applicant will work closely with the sales, marketing, supply chain and finance teams to develop and execute data-driven strategies that will enable them to achieve their business objectives. The commercial analyst will be a key player in the forecasting and budgeting processes, providing valuable input to the forecast, and champion the execution of orders to maximise customer satisfaction.

**Key responsibilities for the Commercial Operations Specialist include**:

- Managing orders to ensure they are delivered on time and in full.
- Maintain regular contact with customers and internal stakeholders providing clarity on the status of orders and understand customer trends to support forecasting.
- Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
- Manage price lists and pricing management and resolve any related issues.
- Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
- Coordinate cross-functional activities to reconcile variances and refine the forecast model to reflect updated sales and marketing assumptions.
- Interact with sales, marketing, and finance to understand demand forecast drivers.
- Provide input to the Supply chain Planning organisation in developing “make” and inventory strategies on existing items, new products, and product phase-outs.
- Identify orders that require additional information so they can be processed.
- Conduct regular inventory control audits and support checks.
- Support customer teams across all facilities, acting as a commercial and operational ‘link’.

**Key skills and experience required from the Commercial Operations Specialist include**:

- Relevant experience in a similar role/environment, ideally with some exposure to manufacturing/supply chain.
- Good knowledge of SOP and demand planning processes.
- Good knowledge and understanding of manufacturing and supply chain environment.
- Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impacts.
- Analytical and strong IT Skills, with Advanced Knowledge of Excel/BI.
- Knowledge and experience of using ERP /WMS systems.
- Strong time management and organisational skills.
- Self-motivated and able to work under pressure.
- Italian fluency would be highly advantageous but is not essential for the role.

**All responses will be managed in line with the new GDPR regulations.**

**Salary**: £17,157.32-£41,386.61 per year

**Benefits**:

- Life insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Corby, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: NDJ816



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