Virtual Preparation Specialist

3 weeks ago

Corby, United Kingdom Tesla Full time

What to Expect
- Are you looking for a new challenge and want to develop yourself everyday? This is your opportunity, because we are looking for experienced Virtual Preparation Specialists to be part of a brand-new Virtual Service team If excellent customer service comes naturally to you and you're willing to make history with us, then you'll be a perfect fit for our team.

We Offer:

- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools, and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean, and fun work environment

What You’ll Do
- Work through customer concerns on our own digital platforms and ensure first-class and individual service
- You prepare online customer appointments for our service centres to enable our customers to make contactless deliveries on site
- By working with Tesla support, parts service, sales and service locally, you ensure that our customers receive consistent support
- You work closely with the workshop and the virtual team to ensure an efficient and seamless service for our customers' vehicles
- Ensure optimal customer experience and best possible customer satisfaction

What You’ll Bring
- Ability to thrive in a team-based environment and achieve common goals
- Willingness to learn new and innovative automotive technologies to further develop in role
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
- Basic understanding of automotive techniques related to vehicle repair
- Digitally savvy - ability to adopt and adapt quickly to new technology and systems
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Strong knowledge of MS Office

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