Customer Fulfilment Associate
2 weeks ago
SF Commercial team are working with a leading business in Corby. We are looking for a Customer Fulfilment Associate on a full time Permanent basis. Working hours are 08.30-17.00 with a 30-minute lunch (40 hours per week). Basic salary is between £24,000to £26,000 plus benefits.
This Customer Fulfilment associate role is responsible for all (UK and international) order processing and customer services tasks. To liaise with Supply chain, Logistics, operations, finance, and customers to ensure flawless execution of customer orders.
THE ROLE:
- Order management and processing of orders.
- Daily contact with customers providing clarity on status of orders either current or future.
- Raising of Sales orders into the ERP system.
- Add orders to the WMS system based on available stocks to allow fulfilment of orders.
- Ensure the accurate shipment of orders and associated paperwork.
- Maintain a high level of customer service support customers.
- The main point of contact for customer order queries.
- To Identify orders that cannot be processed without additional information, documentation, or clarification, and flag the order accordingly.
- To maintain databases/ ERP system as required.
- To assist with department clerical work and/or any other duties as indicated by line leader.
- Support the investigation of any subsequent customer complaints or dissatisfaction.
- Support the logistics team when needed to allow the smooth processing of orders to customers.
- Maintain the accuracy of the customer order book in the systems.
- Maintenance of the sales order mailbox.
WHAT YOU'LL NEED
- Strong IT/systems use, with good Excel skills.
- Experience managing internal communications, working cross functionally to deliver results.
- Strong interpersonal skills are also essential to effectively interact with all teams, areas, and levels of the business.
- Adhere to health, safety and environmental policies and procedures to ensure safety and wellbeing self, other staff, and visitors.
- Assertive, optimistic, resilient and welcomes change.
- Engages interest and participation of others.
- Proactively contributes to the team.
- Is self-aware and has a collaborative approach to dealing with others.
- Shows moral courage, openness, and honesty in all dealings.
- Self-motivated and able to work under pressure.
- If you do Speak Italian this would be an advantage but its not essential
If this sounds like you, please do get in touch and hope to speak soon
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