Director EMEA Customer Experience

3 weeks ago

Corby, United Kingdom RS Group plc Full time

Director EMEA Customer Experience

Hybrid working.

RS Group is a global omni-channel provider of product and service solutions for designers, builders and maintainers of industrial equipment and operations. It looks to provide an unrivalled choice of industrial and electronic products, to help its customers solve problems with innovative solutions.

RS Group is committed to creating an inclusive environment where people thrive, recognising that a diverse and representative workforce is critical to its success, and its aim is to create a business where people can be their best selves. The Group recruits and develops employees who are the best suited to the requirements of their job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.

The role (snapshot)

The purpose of this role is to lead the delivery of the EMEA Customer Experience. This person will orchestrate the delivery of Go-To-Market activities, customer journeys and experiences that deliver and are aligned to the EMEA Business Strategy and Group Customer Strategy. This person will have the opportunity to build an EMEA CX approach that will guide the delivery of all go-to-market activities to drive the desired customer & commercial outcomes. You will work with the Group CX organisation to provide an EMEA voice. You will represent the development of the group customer strategy, definition, segmentation, high level journeys and Voice of the Customer (VOC) program.

Key responsibilities:

Lead an engaged, aligned and effective Customer Experience team in a matrix structure. Play a vital role in the Global Customer Experience Community of Practice, representing all EMEA markets across customer journeys & commercial engagement. Design an EMEA Customer Experience approach, which uses internal and external measurement to understand customer sentiment and improve experience, building the customer into our EMEA Go-To-Market Strategy. Work across Marketing, Sales, Service & Digital teams to build a holistic customer engagement approach across all EMEA markets. Lead on developing all customer associated workstreams for EMEA M&A integration activity including mapping as-is customer journeys through designing to-be proposition & integrations journeys. Utilise group CX Tools which help best to leverage external sentiment in a complex B2B organisation. Work with digital and behavioural teams to improve CX across on

  • Financial Controller EMEA

    3 weeks ago

    Corby, United Kingdom RS Group plc Full time

    Finance Controller - EMEA Hybrid working Finance Pros! Ready to Lead the Financial Front? Are you passionate about the role finance can play in business and ready to take charge of our financial game plan?  We're RS, and we're on the lookout for a talented Financial Controller to join our team! The role (snapshot) The Regional Controller is a key...

  • Financial Controller EMEA

    2 weeks ago

    Corby, United Kingdom IESA Full time

    Finance Controller - EMEA Hybrid working Finance Pros! Ready to Lead the Financial Front? Are you passionate about the role finance can play in business and ready to take charge of our financial game plan? We're RS, and we're on the lookout for a talented Financial Controller to join our team! The role (snapshot) The Regional Controller is a key role in our...

  • Customer Experience Specialist

    2 weeks ago

    Corby, Northamptonshire, United Kingdom Hippo Motor Finance Ltd. Full time

    Hippo Motor Group proudly announces its expansion to Corby, this strategic move not only marks a significant milestone for the company but also reinforces its commitment to providing first class customer service. With a dedicated branch in the South, our goal is to streamline the customer experience by offering a seamless process for purchasing, collection,...

  • Application Support Executive

    2 days ago

    Corby, United Kingdom RS Full time

    **Application Support Executive** **Location: Remote** **About the Role**: As an Application Support Executive, you will be responsible for the end-to-end customer support function for our websites, eProcurement and CMS, from responding to the initial enquiry to ensuring successful outcomes. Reporting to the Digital Product Director and working closely...

  • Scrum Master

    5 days ago

    Corby, United Kingdom RS Group Full time

    RS Group plc is a global omnichannel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions - the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. Our market today is large, fragmented, local in nature...

  • Successfactors People Technology Specialist

    4 weeks ago

    Corby, United Kingdom RS Group Full time

    RS Group is a global omni-channel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions - the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. Our market today is large, fragmented, local in nature and...

  • Customer Assistant

    6 days ago

    Corby, United Kingdom M&S Full time

    **All the details** Working Pattern: **WEEK 1** **mon 1600-2000** **weds 1600-2000** **WEEK 2** **MON 1600-2000** **sat 1600-2000** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    6 days ago

    Corby, United Kingdom M&S Full time

    **All the details** This is the working pattern for the role: **WEEK 1** **SUNDAY 1400-1800** **saturday 0530-0930** **Friday 1730-2130** **WEEK 2** **Sunday 1400-1800** **saturday 1730-2130** **friday 1730-2130** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    6 days ago

    Corby, United Kingdom M&S Full time

    **All the details** Working Pattern: **week 1** **tues 1730-2130** **thurs 1730-2130** **fri 1530-2130** **week 2** **tues 1730-2130** **thurs 1730-2130** **fri 1530-2130** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    6 days ago

    Corby, United Kingdom M&S Full time

    **All the details** Working Pattern: **week 1** **sun 1400-1800** **mon 1200-2000** **weds 1200-1600** **week 2** **fri 12-2130** **sat 1500-2130** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    4 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsWorking Pattern: WEEK 1 mon weds WEEK 2 MON sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    6 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsWorking pattern: THURS AND FRI Every week Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. ...

  • Customer Assistant

    6 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThe work pattern for the role: week 1 weds thurs fri sat week 2 sun mon weds fri Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    6 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThe working pattern for this job: week 1 sunday saturday thursday week 2 sunday saturday thursday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    6 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsWork pattern for the role: week 1 mon friday sat week 2 sun monday tuesday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    4 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsWorking Pattern: week 1 tues fri sat week 2 tues thurs fri 12-4 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    6 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThis is the working pattern for the role: WEEK 1 SUNDAY saturday Friday WEEK 2 Sunday saturday friday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    4 days ago

    Corby, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsWorking Pattern: week 1 sun mon tues thurs week 2 mon tues fri sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Service Advisor

    4 weeks ago

    Corby, United Kingdom Wallace Hind Selection LTD Full time

    Great Customer Service is spinning plates and keeping everyone happy, it's a core skill, a calling almost. As a business, we champion our customer service team as you are the first point of contact for all clients. Based in Market Harborough we are looking for 2 customer service professionals to join a growing team.     BASIC SALARY: £25,000  ...

  • Customer Service Executive

    5 days ago

    Corby, United Kingdom Recruitment Agenda Full time

    We are recruiting for an experienced customer service/order processor to join this international customer service team. - Taking orders and processing on ERP system - Liaising with customers to update on order - Raising sales orders through the system - Complete accurate shipment paperwork - Maintain systems and identify any issues with orders - Manage any...