Customer Fulfilment Associate
1 week ago
**Customer Fulfilment Associate**
**Corby**
**Permanent**
**Full-time: Working hours 08:30 - 17:00 - Mon - Fri**
**£24,000-£26,000**
**We have an exciting opportunity to join an established company in Corby as a Customer Fulfilment Associate.**
The successful applicant will be an excellent communicator with strong IT skills, organisation, and attention to detail. The Customer Fulfilment Associate will report to the Customer Fulfilment Manager and be responsible for all order processing and customerservice tasks, and liaise with supply chain, logistics, operations, and finance teams.
**Key duties and responsibilities**:
- Order management to ensure flawless execution of customer orders and requests.
- Contacting customers daily to clarify order status.
- Raise sales orders into ERP system.
- Add orders to WMS based on availability to allow fulfilment of orders.
- Maintain accuracy of the customer order book in the PDI systems.
- Ensure accurate shipment of orders and associated paperwork.
- Act as the main point of contact for all customer queries and maintain a high level of support for HC customers.
- Identify orders which require further information for processing, and flag accordingly.
- Support the investigation of any customer complaints of dissatisfaction.
- Assist with clerical work and any other duties as indicated by the line leader.
- Adhere to health, safety, and environmental policies to ensure the safety and wellbeing of self, staff, and visitors.
**Key experience and skills required**:
- Strong IT/systems proficiency, with good Excel skills.
- Experience managing internal communications.
- Strong interpersonal skills, to effectively interact with all teams, areas, and levels of the business.
- Strive for continuous improvement.
- The ability to remain calm under pressure and organise & prioritise workload accordingly.
- Excellent organisation and time management, with strong attention to detail.
- Assertive, optimistic, resilient, and receptive to change.
**All responses will be managed in line with the new GDPR regulations.
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