Customer Service Administrator

1 month ago


Corby, United Kingdom Pertemps Kettering Full time

JOB DESCRIPTION
- **Job Title: **Customer Service Advisor
**Duration: **6 Month Fixed Term Contract
**Salary: **£19089.00
**Location: **Corby 1 day a week / Remote
- work from home
Pertemps are recruiting for Customer Service Advisor. As Customer Service Advisor you will excellent have verbal and written communication skills and will be experienced in dealing with client customers and internal stakeholders.
This Customer Service Advisor role is for a 6 month fixed term contract.
**JobPurpose**:

- To work with customers from the point of approval to assist with their administration in association with their partnership with the client in line with agreed service levels.
- To work within your specialisms for customers, whilst being prepared to be agile in terms of priorities and support across the network and undertake other roles within the department such as product orders as and when customer requirements mean it is necessary.
- To proactively engage with colleagues across all of the client to maintain high quality customer service relationships in conjunction with customers and to work specifically to enhance relationships, through a service lead approach.
- Support the Manager in data administration and quality management as requested.
- Ensure that Customer Service standards for the department are always upheld and report exceptions for monitoring/review. Strive to seek continual improvement in all processes.

**KeyFunctions**:

- Data activities completed in line with SLAs and Quality standards
- Specialist service delivery is delivered
- Accurate customer data audit trails are in place
- Collaboration across the business to ensure organisational knowledge and service levels improve

**Interested? Please click apply.



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