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Customer Service Advisor
4 months ago
We’re recruiting for Customer Service Advisors in Corby
- 4 days on, 4 days off shift pattern
- 8am till 6pm with 2x15 minute breaks and 1x 1 hr lunch break
**Job Purpose**
To deliver outstanding and optimal customer service, and to create a positive impression for our well-established client.
**Your Duties**:
- Identify and order spare parts and accessories
- Take ownership of customer queries and follow through to completion.
- Provide self-help advice
- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA’s)
- Deliver first-class quality customer service
- Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty, and accessories where appropriate.
**Experience, Skills, and Personal Attributes**:
- Customer service background
- Telephone communication skills
- Be customer focussed
- Computer Literate
**What is in it for you?**
- 25 days holiday + BH’s
- Contributory pension entitlement
- Company reward website with discounts on retailers, holidays etc.
- Excellent training and development opportunities
- Bonus scheme of up to £1000.
- Warranty sales are paid at £1 commission for each appliance you sell an extended warranty to.
**Salary**: £21,089.00 per year
**Benefits**:
- Company pension
- Employee discount
- Store discount
Schedule:
- Monday to Friday
Work Location: One location
