Shared User Corby Customer Service Administrator

1 month ago


Corby, United Kingdom Wincanton Full time

Customer Services Clerk

Fixed Term Contact Until March 2025

The good news is that our continued success and business growth has opened an exciting opportunity for an enthusiastic and organised Customer Services Clerk to join our successful team at Corby on a fixed term basis.

The Role
- To liaise with the Customer, Warehouse and Transport teams.
- Manage compliance against the customers index for special delivery instructions.
- Process customer orders through the systems (WMS and TMS).
- Track outbound order status from receipt to delivery.
- Monitor and record Delivery on Time performance.
- Investigate and feedback on customer queries including non-conformance reporting.
- Highlight trends from service exceptions.
- Recommend service improvements. To undertake any such other duties as may be reasonably required.

The Person
- Excellent communication skills using a variety of methods (verbal, written and data).
- Excellent Microsoft Excels skills.
- High levels of energy, self-drive and commitment to succeed.
- Good problem-solving skills.
- Ability to work to timelines.
- A flexible approach.
- Knowledge of Transport Management System. ORTEC is desirable.
- Knowledge of Warehouse Management System. Manhattan is desirable.
- Experience of working in a Customer Service role.
- Experience of working in a Transport environment.
- Experience of working in a Warehouse Administration role.
- Experience of working in a multiuser site is desirable.
- Experience of working in a 3PL environment is desirable.

Closing Date: 9 February 2024

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.



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