Customer Service Specialist

7 days ago


Corby, Northamptonshire, United Kingdom Primary Workshops For Schools Full time

About Us:

Primary Workshops for Schools is a leading provider of engaging and educational workshops designed specifically for primary schools. We are dedicated to enhancing the learning experiences of children by offering hands-on, interactive, and memorable educational workshops.

As we continue to expand our operations, we are seeking a dedicated and customer-focused individual to join our friendly team as a Part-Time Term-Time Customer Services Specialist for Primary Workshops for Schools.


Responsibilities:

Customer Communication:

  • Liaise with facilitators to coordinate workshop details and ensure a smooth execution.
  • Chase customers for their preferred timings of the day to ensure efficient scheduling.

Customer Care:

  • Provide exceptional customer care and support throughout the entire customer journey.
  • Act as a brand ambassador for Primary Workshops for Schools and ensure that customers have a positive, professional and memorable experience.

Complaint Resolution:

  • Investigate and resolve any customer complaints promptly and professionally.

Working Hours:

This position is full-time and operates during term times, aligning with the academic year calendar. The role is 30 hours a week and the working schedule is 8.30am-2.30pm.

Benefits:

  • Competitive salary and term time working hours
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Primary Workshops for Schools is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types:
Full-time, Permanent

Salary:
£18,000 per year

Schedule:

  • Day shift
  • Office based
  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent

Job Types:
Part-time, Permanent

Salary:
£18,000.00 per year

Expected hours: 30 per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent
(preferred)

Experience:

- customer service: 2 years (preferred)

Work Location:
In person

Reference ID:
Customer Service Specialist - PT/TT

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