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Appointment Slot Administrator

2 months ago

Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

You will be responsible for the following tasks
- Support the Administration Line Managers by:

- Coordinating a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards
- Coordinating an organised and efficient clinical Out Patient timetable
- Setting up and altering clinics as required and coordinating room availability
- Ensure all referral processes, pending lists, reminder service reports, appointments and enquiries are dealt with in an efficient and timely manner and escalate to senior manager as appropriate
- Undertake general clerical duties to maximise all available outpatient capacity in an appropriate way
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
- Ensure the professional image of the Trust is maintained at all times

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