Bank Ward Clerk

5 months ago

South West London, United Kingdom Bupa Full time

**Bank Ward Clerk**

**Cromwell Hospital, London SW5 0TU**

**Bank Contract**

**£13.19ph**

**Part time - 2 roles available 15 hours and 22 hours**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

As a Bank Ward clerk, you will facilitate the delivery of high quality clinical services through the efficient coordination of the activities within the Medical Ward and Dialysis Unit at the Cromwell Hospital.

**What you’ll do**:

- To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.
- To have an efficient telephone manner in order to take and give accurate information.
- To liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, ensuring patient payments are in order prior to admitting to Unit. To assist in the Pre-Admission process and take responsibility for obtaining cover on all sponsored cases, updating the Compucare records, referring and following up on queries as necessary.
- Assist Patient Accounts by explaining financial agreements for guaranteed/sponsored and insured daycases and obtaining signed agreement.
- To ensure costs are entered correctly and patients charged accordingly using the hospital system.
- To co-ordinate department activities, including patient and referrer liaison tasks.
- To actively encourage new business into the Ward.
- To review and revise where necessary all administrative protocols.

**What you’ll bring**:

- Ward Clerk or Administration experience
- Experience in a hospital or clinical setting
- Good customer service skills
- Excellent communication skills
- IT Literate
- Organisational skills
- Able to prioritise workloads
- Time management skills

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract.

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Part time

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