Ward Clerk

7 months ago


London, United Kingdom Imperial College Healthcare NHS Trust Full time

To provide effective and efficient clerical and reception support to a designated ward, ensuring that administration processes meet the needs of all service users.

Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.

Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.

Maintain good communication links with the ward team and other departments.

To handle medical records ensuring these are up to date with filing and reports, following Trust and unit procedures.

To train and develop new ward clerks and support staff who cover for annual leave, sharing good practice where possible.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Please refer to the job description and functional requirements form for a detailed insight to the main roles and responsibilities.


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