Customer Experience
1 day ago
Chiswick Honda
Chiswick - Marketing
Full time
Permanent
Norton Way Group has a new opportunity for a customer experience, booking operative to join our busy telesales department based at our Chiswick Honda dealership.
You will be responsible for selling group products and ancillary products, in line with business plans. Ensuring sales targets are met, whilst maintaining and developing long-term relationships with customers and providing maximum customer satisfaction.
*
Location*: Chiswick Honda, 4 Power Road, London, W4 5YT
**Hours**: 40 hours per week Monday to Saturday, as per the rota
**Salary**: OTE of £29,000 per annum, made up of basic salary and commission
*
Key responsibilities;*
- Market and actively sell group products, to ensure that targeted Sales and profits are achieved
- Ensure that the telesales process operates efficiently, and to the highest possible standards, by implementing documented procedures, in order to achieve complete customer satisfaction and maximize workshop capacity
- Update and maintain the group’s CRM accurately in accordance with set procedures.
- Contact all customers due for warranty recalls on the manufacturer databases to the agreed procedures and time scales and update CRM as applicable
- Maintain accurate customer records and adhere to the Data Protection Act when handling this data
- Provide timely communication to customers on their credit status
- Ensure any customer complaints/disputes are handled professionally and swiftly
- Action Lex/1Link booking requests to the agreed procedures and time scales.
- Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
- Guarantee all relevant technical, product, legal and promotional information is obtained and understood
*
Experience, skills, and attributes;*
- Previous experience working in a call center or sales role is preferred
- CRM experience
- Some knowledge of the Motor trade would be an advantage
- Computer literate, including MS Office packages
- Be driven to exceed set sales targets and KPI’s
- Exceptional interpersonal and team skills
- Excellent written and verbal communication
- Committed to delivering exceptional customer service
- Ability to build strong and trusting relationships
- You must be self-motivated as well as able to work well with a team
**Salary**
OTE of £29,000 per annum, made up of basic salary and commission
**Hours**
40 hours per week Monday to Saturday,as per rota
**Benefits**
Reduced rates on vehicle purchases, MOTs, servicing and parts. Staff referral bonuses. Additional leave purchase scheme. Employee Assistance Programme. Company events. Along with access to our Rewards portal offering retail discounts across the UK, to name a few.
Location: 4 Power Road,London,W4 5YT, London W4
**Job Types**: Full-time, Permanent
**Salary**: £29,000.00 per year
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