Maintenance Helpdesk Coordinator

2 months ago

Conwy, United Kingdom Iceland Full time

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on...

We have a fantastic opportunity for a **Maintenance Helpdesk Coordinator **to join our Central Services team within our head office in Deeside, near Chester.

**Purpose of role**:
We are looking for an individual who have a commitment to customer satisfaction and an ability to multi-task. Who can provide an effective helpdesk service to internal and external stakeholders as well as providing efficient and cost-effective resolution of all maintenance issues.

**Detail of Duties/ Responsibilities**:

- Handle in and outbound calls.
- Dealing with queries and complaints quickly and efficiently
- Log jobs on internal system and ensure they are attended to within given timescales
- Ensure stores are updated on all jobs/courtesy calls
- First point of contact for Stores, Contractors and Suppliers
- Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets
- Liaise with contractors, colleagues, external suppliers and stores to maintaining good relationships.
- Ensure PPM attendances are raised on our internal system by relevant contractor and that up-to-date PPM certificates are received and logged as per internal procedures.

**Key Skills**:

- Help desk experience within FM/Maintenance sector (desirable)
- Excellent communication skills with the ability to develop and maintain good relationships.
- Positive and proactive “can do” attitude
- Able to adapt and manage change as and when the business requires
- Computer literate with excellent standard of IT skills and knowledge of Microsoft Office
- Ability to prioritise issues reported by stores
- Ability to self-motivate, problem solve and work under pressure.
- Willing to go the extra mile to deal with a difficult situation
- Ability to work on own initiative as well as part of a team

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

**Alongside this we can offer you**:

- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 10% store discount, 30% club individual restaurant discount
- Free Parking
- Highly subsidised restaurant onsite with our own Michelin Star Chef
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more

**Be Proud. Be brave. Be everything that makes us different. Be Iceland.

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