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Customer Experience Administrator, Emea
3 months ago
About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
A fantastic opportunity to join Vantage initially on a fix term basis until
March 2024
Essential Job Functions- Act as first point of contact for customer requests- Maintain files and records with accurate information and effective filing systems- Collation of data, records, etc. to support TAM at customer review meetings- Supporting Vantage’s clients through the delivery of exceptional customer service- Support the Customer Experience Department and the Manager, Customer Experience, in delivering services that are essential to the success of the business
Duties- Frequent contact with existing and potential clients- Prioritize and handle service requests through to resolution, escalating where appropriate- Day to day coordination of products and services- Build and maintain relationships with key product suppliers and vendors- Produce customer quotes and coordinate orders through completion to invoicing- Process requests from internal and external customers efficiently with accurate data entry- Supporting Vantage’s internal and external clients through delivery of exceptional customer service- Collating monthly service report packs for customers- Manage stock control of site supplies and stationery inventory- Support other team members through collaborative training on company processes and procedures- Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department- General administration and maintenance of department records and documentation
Job Requirements- Proven experience of working in a customer service environment and dealing with customers, required- Ability to communicate well in both oral and written reports and also presentation skills- Time management and multitasking skills to handle multiple tasks and clients at once- Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems- Travel is expected to be less than 5%, occasionally for training purposes- Potential employees must complete a background check successfully
Want to know more about our Customer Experience & Lease Compliance Department ?
As a part of the Vantage EMEA team, the Customer Experience department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer reports; analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience and Lease Compliance department works closely with all Vantage departments to ensure customer success throughout construction and delivery.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Vantage Data Centers is an Equal Opportunity Employer
