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Account Manager
4 months ago
* Account Management of existing and new customer accounts
- Dealing with queries and processing new orders
- Management of goods in / out of the business, according to agreed SLA's and KPI'
ACCOUNT MANAGER JOB SUMMARY:
As an Internal Account Manager, you will be an integral member of the team, working alongside internal stakeholders, and customers directly, to support the smooth running and growth of your associated portfolio of clients. The Account Manager will support existingcustomers, as well as nurturing new business as it comes in.
KEY RESPONSIBILITIES OF THE ACCOUNT MANAGER:
- Manage your own portfolio of key accounts, ensuring that orders are fulfilled within agreed time frames and to associated KPI's.
- Negotiate pricing, expand business opportunities and further develop these key accounts, through excellent customer service and account management
- Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock.
- Prepare relevant documentsin line with the requirements of exporting goods out of the UK
- Work closely with both the end customer, external transport / logistics companies, as well as the wider team, to ensure that the customer receives the best service at all times.
SKILLS / EXPERIENCE:
- Previous experience of working in a similar role is essential - You will need to be able to demonstrate excellent customer service skills, and previous experience of managing relationships with customers, as well as third party associates.
- Good knowledge of Microsoft Office packages
- Previous experience of working on CRM / ERP packages would be ideal - our client have a very innovative approach and are constantly reviewing their systems and processes - confidence to learn new systems, is essential.
- Strong organisational and administration skills
Are you looking to work for a company who genuinely value their team, are proud about their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction.
Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.
- Free parking on site
- Regular company performance bonuses and incentives
- Training and development opportunities
- State of the art offices...to name just a few
For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.
