Team Administrator
4 months ago
Are you interested in using your administrative skills to support an exciting new pathway that is being developed to improve mental health services for young adults? Keen to use your experience to bring about positive change in the NHS? Look no further
We are looking to appoint an experienced, reliable and dynamic team administrator to provide organisational, administrative and secretarial support to a small team dedicated to supporting the 16-25 age group. The role will be based across the three multidisciplinary Mental Health Integrated Network Teams (MINTs) in Ealing.
This is a new and varied role, and you will play a key role in shaping it in line with the developing Young Adult (16-25) l pathway. If you are a multi-tasker with great communication and organisation skills, who enjoys variety and has the ability to work systematically using your own initiative, this could be the job for you
This is a role that requires excellent communication skills, as you will be liaising with a wide range of stakeholders (including service users and their families, as well as colleagues in local child and adolescent mental health services, adult mental health services, Local Authority, as well as voluntary and education settings).
Reporting to the Young Adult Senior Pathway Coordinator, you will provide administrative support to all aspects of the 16-25 pathway, including acting as a first point of contact for queries, processing clinical information (e.g. referrals), and maintaining tracking lists/ databases. You will also ensure that everyone who contacts the team receives excellent customer service and assistance.
Other key tasks will include assisting with the coordination of the Young Adult Partnership Panel, liaising with internal and external partnership agencies to researching and collating information about community services in the borough, and maintaining excellent data quality of patient records.
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
**Key responsibilities and areas of delivery include**:
- Providing a comprehensive and high quality administrative service to support all aspects of the Young Adult (16-25) Pathway, including being the first point of contact for queries, word processing, maintaining databases, safe storage of paper and electronic information, administering meetings (e.g. formatting agendas, minute taking, diary management, action logs)
- Liaising with managers, clinical leads and practitioners within child and adolescent mental health services, adult mental health services and local partner organisations, (including education, local authority, and voluntary sector) e.g. to collate information, provide updates, coordinate meetings
For full details, please see uploaded job description and person specification.
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