National Account Support Administrator

1 week ago


Hitchin, United Kingdom Hales Jobs Full time

My client in Hitchin are looking for back office support to help support administration for the national accounts team. You will be providing full support to the account managers to ensure a smooth journey for their customers

What you will do:

- Timely updating of client portals for all orders, for all system processes
- Accurate contract invoicing, in line with account requirements
- Supporting our internal call handling team for any job logging issues for National Accounts
- Ownership of billing queries with a swift resolution
- Checklist submission following PPM completion

What you will need:

- Previous experience managing customer portals
- Previous experience using a CRM system
- Strong administration skills
- High level of confidence communicating with customers and colleagues
- Confident Telephone manner

In return:

- 22-25K
- Hybrid Working Pattern - 2 days per week remotely
- 25 Days Annual Leave + Bank Holidays
- SMART Pension Scheme (Enhanced Company Contributions)
- Life Insurance
- Healthcare Support, including an Employee Support and Assistance Programme
- Employee Discount Platform
- Internal Recognition & Reward Schemes

**Job Information**:

- Job Reference: J37384_1689692567
- Salary: £22000.00 - £25000.00 per annum
- Salary From: £22000.00
- Salary To: £25000.00
- Job Industries: Admin and Secretarial
- Job Locations: Hitchin, Hertfordshire
- Job Types: Permanent



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