Customer Debt Advisor
3 months ago
**Salary**:
Salary £22,672.00 per year
Job Details:
**Customer Service Advisor - Utilities**
**Location: Glasgow**
**Hours**:Monday to Friday
**Location**:Glasgow
**Salary**:£10.90 a hour
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.
We are looking for new talent to fill our full time permanent Debt Advisor roles in Glasgow.
In this role you will be handling calls from exisiting customer to support with outstanding debt on accounts. You will set up agreed payment plans and also register any complaints.
You will be responsible for
- Requesting payments, setting up direct debits and instalment plans.
- Identify and resolve customer issues and escalate where required.
- Handle and manage customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
You will receive several weeks of full paid training on our systems, products, and call handling
**Requirements**:
Experience of working in a high volume customer contact environment
- Standard Grade English and Maths or equivalent
- Experience of working in a high volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
**Benefits**:
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
Next steps:
- Call our Recruitment hotline: 0333 300 0080
- Text or Whatsapp 07507601627
INDMAY
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