Customer Debt Advisor

5 months ago


Glasgow, United Kingdom Kura Full time

**Salary**:
Salary £22,672.00 per year

**Kura are an accredited living Wage employer**

Role Details:
**Collections Advisor - Utilities**

**Location: Glasgow**

**Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours)

**Location**:Glasgow

**Salary**:£10.90 a hour

**12 months call centre experience essential for this role.**

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.

In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.

You will be responsible for
- Handling high volumes of inbound and outbound customer calls
- Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles
- Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay
- Debit conversions, card payments and commitments to pay

You will receive several weeks of full paid training on our systems, products, and call handling

**Benefits**:

- Referral programme
- Sick Pay
- Maternity Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts

**Requirements**:
Experience of working in a high volume customer contact environment
- Standard Grade English and Maths or equivalent
- Experience of working in a high volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy

Next steps:

- Call our Recruitment hotline: 0141 272 1112
- Text or Whatsapp 07507601627

INDMAY



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