Debt Recovery Agent

7 months ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is looking to recruit a Debt Recovery Agent on a full-time permanent basis for one of our clients based in Glasgow City Centre.

A Debt Recovery Agent, also known as a Debt Collector, is responsible for contacting individuals or businesses with overdue debts and working to recover the outstanding amounts. This role requires effective communication, negotiation skills, and a diplomatic approach to resolve financial matters while maintaining a positive customer relationship.

**Key Responsibilities**:

- Listen to debtors' circumstances and provide empathetic assistance while adhering to company policies.
- Explain terms of debt and available repayment options clearly and professionally.
- Maintain accurate and up-to-date records of communication, payments, and agreements.
- Collaborate with legal teams and follow established legal procedures for cases that require escalated actions.
- Initiate legal proceedings or recommend legal action when necessary and authorized.
- Analyse debtor information, financial situations, and payment history to devise effective recovery strategies.
- Handle debtor objections and concerns with professionalism and persistence.
- Maintain compliance with relevant laws, regulations, and ethical standards.
- Provide regular reports on debt recovery activities and outcomes to management.
- Continuously update knowledge of debt collection laws and practices.
- Balance the need for financial recovery with maintaining positive customer relationships.

**Qualifications and Skills**:

- Strong communication skills, both written and verbal, with an ability to handle challenging conversations.
- Effective negotiation and persuasion skills to reach mutually beneficial agreements.
- Patience, empathy, and resilience when dealing with difficult or upset debtors.
- Attention to detail and accuracy in maintaining records and documentation.
- Knowledge of relevant debt collection laws and regulations (may vary by location).
- Ability to work under pressure and meet targets in a fast-paced environment.
- Proficiency in using debt collection software, customer relationship management (CRM) systems, and Microsoft Office.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Work Location: In person



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