Customer Service Lead

5 months ago

Brighton, United Kingdom The GelBottle Inc. Full time

**About the role**:
**_ Do you have experience leading Customer Services teams and interest and/or experience in the beauty industry?_**

We are one of the fastest growing, most impressive new brands in the quality nail beauty industry. We are a founder led brand and we are rapidly becoming an international trendsetting driving force in the industry. This is a hugely exciting time to be part of our story

You will ensure, structure, discipline, and results in all aspects of our customer services, maintaining an already established environment in which the team can excel. You will report to the Head of UK Customer Experience and lead the Customer Services team (a team of 4) who represent the brand to customers across all of our channels, and online daily; feeding back issues to ensure constant service improvement and customer satisfaction.

**Responsibilities**:

- Be aware of all the customer issues of the day and how the Customer Services team are responding to them. Listen/read, absorb, understand what the market is saying and feedback to senior colleagues around the business.
- Be the escalation point for complaints and working on resolutions to avoid further escalation.
- Reviews and approves staffing schedules/time off to ensure staffing meets demand.
- Work closely with key stakeholders to ensure seamless experience for the end customer.
- Hire and train new Customer Service Specialists as well as assessing the training needs of the customer service team (interview through to embedding of team).
- Working with the Head of UK Customer Experience to identify and implement process improvements across the CS team.
- Lead customer service projects through effective project management and leadership.
- Lead and participate in customer retention and registration campaigns.

This role is hybrid with at least 2 days a week in our Brighton HQ. This is role is to cover maternity leave and so you will lead, support and develop the team, whilst maintaining a unified team of professionals, and lead them to carry out the best service in line with the strategy set out by the Head of Customer Experience.

**About you**:
Our CS team always put the customer first and we take pride that will always speak to a team member to settle their query. We are looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are. For this role, we think you will also need:

- Can balance leading the team and supporting the customers during busy periods.
- Well-developed communication skills and ability to communicate to all levels.
- Ability to understand customer requirements and deliver an excellent level of service.
- Strong organisational skills with the ability to prioritise a varied and demanding workload.
- Effective team co-ordination and leadership skills.
- The ability to coach and train.

**Why TGB?**

With passion and dedication present in every corner of TGB, we are striving to be the leading brand within our Industry. Ultimately though, what makes us unique is being a founder led business, that has cultivated a close-knit culture that is supportive, encouraging and will ensure a lot of fun along the way We really do value our teams contributions and there are many ways that we like to reward that.

What we can offer you:
Hybrid working

Yearly company bonus

£1,000 yearly personal development fund

5 'study days' a year

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

️ Holiday purchase scheme (+5 days)

Birthday bonus (after one years’ service)

Enhanced Parental Leave

Long service award (additional holiday allowance)

3 month’s sabbatical offered upon 3 years’ service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on Peacci products

Life assurance + pension scheme

Regular funded company events

Casual dress code

  • Customer Service Team Lead

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tate Full time

    Job Title: Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide excellent customer service.Key...

  • Customer Service Team Lead

    5 days ago

    Brighton, Brighton and Hove, United Kingdom ABM UK Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at ABM UK. As a Customer Service Team Lead, you will be responsible for overseeing the smooth operation of our Customer Service department, supervising Customer Service Operatives, and supporting site management.Key responsibilities include:Facilitating the...

  • Customer Service Team Lead

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Guidant Global Full time

    Customer Service Team Leader OpportunityWe are seeking an experienced Customer Service Team Leader to join our team at Guidant Global. The successful candidate will be responsible for leading a team of customer service professionals and working closely with the Security & Customer Service Manager to deliver exceptional customer experiences.Key...

  • Customer Service Team Lead

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Guidant Global Full time

    Customer Service Team Leader OpportunityWe are seeking an experienced Customer Service Team Leader to join our team at Guidant Global. The successful candidate will be responsible for leading a team of customer service professionals and working closely with the Security & Customer Service Manager to deliver exceptional customer experiences.Key...

  • Customer Service Team Lead

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is seeking a Customer Service Team Lead to join their team.Job DescriptionLead a high-performing customer service team to deliver excellent service in line with company standards.Develop and implement effective customer service policies and procedures.Handle complex customer complaints and queries.Coordinate with other...

  • Customer Service Team Lead

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Page Personnel Sales Full time

    About Our Client Page Personnel Sales is seeking a highly skilled Customer Service Manager to lead our client's customer service team. Job Description **Key Responsibilities:** * Manage and lead a high-performing customer service team to deliver excellent customer service in line with company standards * Develop and implement effective customer service...

  • Customer Service Team Lead

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tate Full time

    Job Summary:As a Customer Service Team Lead at Tate, you will be responsible for leading and developing a high-performing customer service team. You will inspire a strong team spirit, conduct regular one-to-one meetings, and proactively develop staff through Personal Development Plans (PDP's).Key Responsibilities:Lead and develop the customer service team,...

  • Customer Service Team Lead

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Tate Full time

    Job Title: Apprentice Customer Service Co-ordinator£16.67 per hourMonday - Friday - full timeBased in Brighton - fully office based (across two sites)Temporary until January 2025 currently - Temporary (extension possibilities)Tate are working with a local authority in their search for a Team Leader for their Customer Service Team. You would have 6 direct...

  • Customer Service Team Lead

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Portico Full time

    Portico's Unique CultureWe are a dynamic and forward-thinking company that values hard work, dedication, and a passion for delivering exceptional service.As a Reception Supervisor with Portico, you will play a key role in shaping the company's culture and values by leading our small team based at a prestigious building in the city.Job Responsibilities Lead...

  • Business Customer Service Lead Agent

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Centrica Full time

    Customer Service Excellence at CentricaWe are seeking a highly skilled Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will play a vital role in delivering exceptional customer service to our Social Housing clients.Key ResponsibilitiesProvide administrative support for the delivery of...

  • Customer Service Team Lead

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Portico Full time

    Our CultureAt Portico, we believe that work should be fun and engaging. Our unique culture rewards hard work and dedication, empowers people to grow, and values diversity and equality.We are looking for a customer-focused Reception Supervisor to lead our small team based at a prestigious building in the city.The Reception Supervisor will be responsible for...

  • Business Customer Service Lead Agent

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Centrica Full time

    Job Title: Business Customer Service Lead AgentWe are Centrica, a family of brands revolutionising a cleaner, greener future. Working here is More Than A Career - we're powered by purpose. Together we can make an impact that will truly change tomorrow.Your work here isn't just a job – it's a mission. We all play a vital role in energising a greener, fairer...

  • Business Customer Service Lead Agent

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Centrica Full time

    About the RoleWe are seeking a highly skilled and experienced Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Service & Repair and Installation contracts for our Social Housing...

  • Business Customer Service Lead Agent

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Centrica Full time

    About the RoleWe are seeking a highly skilled and experienced Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Service & Repair and Installation contracts for our Social Housing...

  • Customer Service Team Lead

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Portico Full time

    Portico's Unique CultureWe're a company that believes work should be fun and engaging. Our culture rewards hard work and dedication, and empowers people to grow. We're a diverse family that treats everyone equally, giving everyone the same opportunities to develop and progress in their careers.We're looking for a customer-focused Reception Supervisor to lead...

  • Customer Service Team Lead

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Portico Full time

    Portico's Unique CultureWe believe that work should be fun and engaging, and that everyone should have the same opportunities to grow, develop, and progress in their careers. Our family is made up of many different people, and we embrace diversity and treat everyone equally.We are looking for a customer-focused Reception Supervisor to lead our small team...

  • Business Customer Service Lead Agent

    5 months ago

    Brighton, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...

  • Business Customer Service Lead Agent

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Centrica Full time

    We are Centrica, a family of brands revolutionising a cleaner, greener future. Working here is more than a career - we're powered by purpose. Together we can make an impact that will truly change tomorrow.Your work here isn't just a job – it's a mission. We all play a vital role in energising a greener, fairer future.We're seeking a Business Customer...

  • Retail Customer Assistant

    5 months ago

    Brighton, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant (Weekends)** to join our team at **Royal Sussex Hospital Cafes, Eastern Road, Brighton & Hove, BN2 5BF**. You will join us on a **part-time, permanent basis **and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...

  • Customer Service Supervisor

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom ABM UK Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at ABM UK. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service to our clients and ensuring that our team is delivering high-quality service.Key Responsibilities:Supervise a team of customer...